商用英语900句PDF电子书下载

Unit One Approaching the Customer 招呼顾客 1

Unit Two Determining What the Customer Wants to Buy 确定顾客想买什么 10

Unit Theree Showing the Sample 出示样品 20

Unit Four Recommending the Merchandise and Persuading the Customer 推荐商品与劝购 30

Unit Five Telling about Size 说明尺寸大小 41

Unit Six Telling about Color 说明颜色 51

Unit Seven Telling about Design 说明式样 62

Unit Eight Telling about Quality 说明质量 73

Unit Nine Introducting a Speciality 介绍土特产 85

Unit Ten Trying on(out)the Goods 试穿、试用商品 98

Unit Eleven Explaining and Offering Cautions 解释性能与提醒注意事项 109

Unit Twelve Telling about the Price 说明价格 120

Unit Thirteen Charging 收付款 130

Unit Fourteen Paking 包扎 139

Unit Fifteen Suggesting Additional Purchase 建议另买商品 149

Unit Sixteen Closing the Sale 结束买卖 159

Unit Seventeen Being on Sale 减价 168

Unit Eighteen Bargining 讨价还价 177

Unit Nineteen Being Out of Stock 缺货 189

Unit Twenty Paying in Different Ways 不同的付款方式 198

Unit Twenty-one Foreign Exchange Service 外汇兑换服务 209

Unit Twenty-two After-Sales Service(Ⅰ)售后服务(一) 219

Unit Twenty-three After-Sales Service(Ⅱ)售后服务(二) 229

Unit Twenty-four Handing the Customer s Complaints 应付顾客的抱怨 240

Unit Twenty-five Having Something Made to Measure 定做 253

Unit Twenty-six Ordering by Telephone 电话订购 265

Unit Twenty-seven Having Something Delivered or Transported 运送货物 276

Unit Twenty-eight Returning Lost Property and Claiming Damages 归还失物与索赔 286

Unity Twenty-nine Business Time 营业时间 296

Unit Thirty Giving Directions within a Department Store 店内指路 305

Unit Thirty-one Showing the Way 指路 314

Unit Thirty-two Business Talk 业务洽谈 323

Unit Thirty-three Sarvice in a supermarket 超市服务 334

Unit Thirty-for Service in an In-store Restaurant 餐饮服务 345

Unit Thirty-five Making Apologies 道歉 356

Unit Thirty-six Expressing Thanks 表示感谢 365

AppendixⅠ Supplementary Vocabulary 商业补充词汇 374

AppendixⅡ How to Read Figures 怎样读数字 392

AppendixⅢ Money Names of Some Main Countries 各主要国家货币名称 395

AppendixⅣ Refrence Key to the Exercises 练习参考答案 396