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Contents 22

Unit One Essentials of Business Communications……l 22

Unit Two Establishing Business Relation 22

Unit Three Enquiries and Replies 38

Unit Four Proforma Invoice 66

Unit Five Goods on Consignment 75

Unit Six Offers,Quotations and Counter-offer 94

Unit Seven Confirmation and Acceptance 112

Unit Eight Methods of Payment 126

Unit Nine Shipment 174

Unit Ten Insurance 200

Unit Eleven Banking Correspondence 223

Unit Twelve Telegrams 257

Unit Thirteen Telex and Fax 280