酒店英语实训教学参考书PDF电子书下载

主书答案与译文 1

Unit One Introduction to Hotel Industry酒店业简介 2

Unit Two Room Reservation预订房间 6

Unit Three Reception接待服务 11

Unit Four Checking In入住登记 15

Unit Five Telephone Switchboard电话总机服务 20

Unit Six Wake-up Call Service唤醒服务 23

Unit Seven Housekeeping客房管理 27

Unit Eight Laundry Service洗衣服务 30

Unit Nine Handling Complaints解决投诉 34

Unit Ten Checking Out结账退宿 39

Unit Eleven Food and Beverage Services餐饮服务 43

Unit Twelve Bar English酒吧英语 47

Unit Thirteen Shopping Arcade购物中心 51

Unit Fourteen Health and Recreation Center康乐中心 54

Unit Fifteen Business and Convention Services商务和会议服务 60

Unit Sixteen Other Services其它服务 64

试题 69

Test One 70

Test Two 79

Test Three 89

Test Four 99

答案 110

Key to Test One 111

Key to Test Two 112

Key to Test Three 114

Key to Test Four 115