饭店服务英语800句PDF电子书下载

Part One Front Office Department前厅部 1

Unit 1 Room Reservation客房预订 2

Unit 2 Check-in登记入住 11

Unit 3 Bellboy Service行李生服务 17

Unit 4 Information Desk问讯处 19

Unit 5 Switchboard Operator总机服务 22

Unit 6 Foreign Currency Exchange外币兑换 27

Unit 7 Ticket Booking订票服务 29

Unit 8 Asking and Directing the Way问路指路 31

Unit 9 Checkout结账离店 34

Part Two Housekeeping Department客房部 39

Unit 10 Chamber Service客房服务 40

Unit 11 Room Cleaning客房清扫 42

Unit 12 Laundry Service洗衣服务 44

Unit 13 Lost and Found失物招领 48

Unit 14 Damage and Maintenance损坏与维修 50

Part Three Food＆Beverage Department餐饮部 55

Unit 15 Food＆Beverage Reservation餐饮预订 56

Unit 16 Receiving the Guest接待客人 60

Unit 17 Taking Orders点菜 63

Unit 18 Paying the Bill埋单 69

Unit 19 Bar Service酒吧服务 72

Unit 20 At the Coffee Shop咖啡厅服务 75

Unit 21 Room Service客房送餐服务 77

Unit 22 Dealing with Complaints处理投诉 80

Part Four Convention and Exhibition Center会展中心 83

Unit 23 Convention会议 84

Unit 24 Exhibition展览 89

Part Five Health＆Recreation Center康乐中心 95

Unit 25 Health Center健身中心 96

Unit 26 Recreation Center娱乐中心 102

Appendix附录 107

Appendix Ⅰ 535 Classified Basic English Words for Hotel Service饭店服务英语基本分类词汇535个 108

Appendix Ⅱ English Menu of Chinese Food for Guangzhou Commodity Fair广交会中餐英文菜谱 131

Appendix Ⅲ Chinese Snacks中式小吃 133

Appendix Ⅳ Chinese and Foreign Holidays中外节日 136

Reference参考书目 145