旅游专业岗位英语实训教程PDF电子书下载

Part one Pronunciation and Intonation 1

Lesson 1 The English Vowels 2

Lesson 2 The English Consonants 5

Lesson 3 Stress 8

Lesson 4 Incomplete Plosion and Liaison 10

Lesson 5 Pausing and Sense Groups 12

Lesson 6 Intonation 14

Part Two Front Office 16

Lesson 1 Room Reservation 17

Lesson 2 Guest Arrival 24

Lesson 3 Check-in 29

Lesson 4 Showing the Guest to the Room 36

Lesson 5 Operator Service 40

Lesson 6 Other Services 44

Lesson 7 Check-out 48

Lesson 8 Seeing off a Guest 53

Part Three Food＆Beverage 57

Lesson 1 Restaurant Reservation 58

Lesson 2 Seating the Guests 63

Lesson 3 Taking orders 67

Lesson 4 Serving Dishes 73

Lesson 5 Handling Complaints 78

Lesson 6 Paying the Bill 82

Part Four Housekeeping 86

Lesson 1 Showing Room 87

Lesson 2 Room Cleaning 91

Lesson 3 Laundry Service 95

Lesson 4 Maintenance Service 100

Lesson 5 Dealing with Complaints 105

Part Five Tea Ceremony English 109

Part Six In the Bar 115

Part Seven Recreation Department 122

Part Eight Tour Guide 127

Lesson 1 Meeting the Guests 128

Lesson 2 At the Hotel 132

Lesson 3 Scenic Spots View 137

Lesson 4 Food， Shopping， and Leisure 141

Lesson 5 Departure 146

Part Nine Transportation 150

Lesson 1 Bus Service 151

Lesson 2 At the Subway 156

Part Ten Convention and Exhibition English 161

Lesson 1 Preparation Work for an Exhibition 162

Lesson 2 Reception Work in an Exhibition 168

Part Eleven At the Agricola 173