外贸函电举要PDF电子书下载

Chapter 1 Structure and Presentation 1

1.1 A Procedure of Import ＆ Export Business 1

1.2 layout 2

1.3 Important Points to Remember 5

1.4 Exercises： 8

Chapter 2 Contents and Writing Style of the Business Letter 10

2.1 Planning the Contents of your Letter 10

2.2 Main Contents of Every Paragraph 10

2.3 Writing Style of Business Letter 11

Chapter 3 Establishing Business Relationship 16

3.1 Understanding Establishment of Business Relationship 16

3.2 Sample Letters 17

3.3 Useful expressions 19

3.4 Exercises 21

Chapter 4 Inquiries and Replies 23

4.1 Understanding Inquiry 23

4.2 Sample Letters 24

4.3 Useful Expressions 29

4.4 Exercises 31

4.5 Important Points to Remember 34

Chapter 5 Quotations and offers 36

5.1 Understanding Quotations and Offers 36

5.2 Sample Letters 37

5.3 Useful Expressions 43

5.4 Exercises 47

5.5 Important Points to Remember 50

5.6 Supplements 51

Chapter 6 Orders 56

6.1 Understanding the Order 56

6.2 Sample Letters 57

6.3 Useful Expressions 63

6.4 Exercises： 64

6.5 Important Points to Remember 65

Chapter 7 Payment 66

7.1 Understand the Payment 66

7.2 Useful Expressions 83

7.3 Exercises 85

Chapter 8 Packing and Shipment 91

8.1 Understanding Packing and Shipment 91

8.2 Useful Expressions 101

8.3 Exercises 104

8.4 Supplements 107

Chapter 9 Insurance 111

9.1 Understanding Insurance 111

9.2 Sample Letters 113

9.3 Useful Expressions 119

9.4 Exercises 120

9.5 Supplements 123

Chapter 10 Complaints and Adj stment 124

10.1 Understanding Claim， Complaint and Adjustment 124

10.2 Sample Letters 126

10.3 Useful Expressions 134

10.4 Exercises 135

Chapter 11 In-company Communication 139

11.1 Understanding In-company Communication 139

11.2 Sample Letters 141

11.3 Useful Expressions 142

11.4 Exercises 143

Reference Books 153