商务礼仪英语PDF电子书下载

第1章　Etiquette for Business Greeting　商务会谈礼仪 1

Dialogue 1　Greeting,Introduction Visiting Cards　问候、介绍与名片Dialogue 2　Chatting　寻找话题 8

Dialogue 3　Getting Down to Business　进入主题 11

Dialogue 4　Ending a Meeting　结束会谈 15

第2章　Etiquette in Business Talks　商务交谈礼仪 15

Dialogue 1　Compliments　赞美与恭维 20

Dialogue 2　Thanks　致谢 24

Dialogue 3　Congratulation　祝贺 27

第3章　Etiquette for Business Calls　商务电话礼仪 31

Dialogue 4　Apology　致歉 31

Dialogue 1 Making and Receiving Business Calls　接打商务电话 37

Dialogue 2 Leaving Business Message 留商务口信 43

Dialogue 3　Ringing Back　回电话 47

Dialogue 4 Dealing with Urgent Call　处理紧急电话 50

Dialogue 5 Dealing with Complaining Call　处理投诉电话 54

第4章　Etiquette for Business Visiting　商务拜访礼仪 58

Dialogue 1　Making an Invitation　邀请访问 59

Dialogue 2　Accepting an Invitation　接受邀请 62

Dialogue 3　Preparing a Business Visit　商务拜访的准备Dialogue 4　Visiting a Customer　拜访一个客户 72

Dialogue 5　Thanking for Reception 78

感谢在停留期间的款待第5章　Reception Etiquette　商务接待礼仪 82

Dialogue 1　Setting upon Agenda　日程安排 83

Dialogue 2　Making Accommodation　住宿安排 87

Dialogue 3　Meeting Customers　迎接客商 90

Dialogue 4 Visiting Plants　接待参观工厂 94

Dialogue 5　Arranging Recreation Activities　安排娱乐活动 100

Dialogue 6 Seeing Off　送别 105

第6章 Etiquette in Business Negotiating　商务谈判礼仪 108

Dialogue 1　Seeking Business Possibility　寻找贸易机会 109

Dialogue 2　Promoting Sales　促销 114

Dialogue 3　Asking for Deferred Payment　请示延期付款 120

Dialogue 4　Handling Claims　处理索赔 126

Dialogue 5 Declining Politely 婉拒 132

第7章　Etiquette for Business Dinner　商务餐会礼仪 138

Dialogue 1 Inviting to Dinner 邀请进餐 139

Dialogue 2 Business Lunch　商务午餐 143

Dialogue 3 Western Food　西餐 147

Dialogue 4 Chinese Food 中餐 157

Dialogue 5 Cocktail Party　鸡尾酒会 161

第8章　Etiquette for Business Dressing　商务着装礼仪 167

Dialogue 1　At Most Formal Situations　最正式场合着装 168

Dialogue 2 At Formal Situations　一般正式场合着装 174

Dialogue 3 At Semi-formal Situations 半正式场合着装 183

Dialogue 4 At Informal Situations 非正式场合着装 189

第9章　Etiquette for Sending Business Gifts 商务赠礼礼仪 195

Dialogue 1 Choosing Right Business Gifts　选择恰当的商务礼物 196

Dialogue 2　Giving a Gift　送礼 200

Dialogue 3 Receiving a Gift　受礼 203

Dialogue 4 A Special Gift 特别的礼物 205

第10章　Etiquette in Business Speech　商务演讲礼仪 210

Dialogue 1 Welcoming Speech Answering Speech　欢迎辞／答谢辞 211

Dialogue 2 Toast Speech 祝酒致辞 219

Dialogue 3 Send-off Speech Farewell Speech　欢送辞／告别辞 227

Dialogue 4　Opening Address Closing Speech　开幕辞／闭幕辞 234

Dialogue 5　Presider's Speech　主持人致辞 241

第11章 Etiquette in Business Writing　商务文书礼仪 246

Dialogue 1 Establishing Business Relations　建立业务关系 247

Dialogue 2　Credit Enquiry　资信咨询 254

Dialogue 3　Reminders　提醒 261

Dialogue 4 Complaints　抱怨 266

Dialogue 5 Settlements理赔 274

第12章　Etiquette in Business Activities　商务礼仪活动 285

Dialogue 1 Opening Ceremony　开业典礼 286

Dialogue 2　Cutting the Ribbon　剪彩仪式 292

Dialogue 3 News Releasing Conference　新闻发布会 297

Dialogue 4 Advertisement 广而告之 302

第13章　Other Business Etiquette　其他商务礼仪 308

Dialogue 1 Tips　小费 309

Dialogue 2 Body Languages　身体语言 316

Dialogue 3　Holidays　节假日 326

Dialogue 4 About Taboos 禁忌 337

参考文献 355