给我写封信 英语商务专业信函写作渐进教程 a step-by-step approach to business and profesional writingPDF电子书下载

UNIT 1：Initial Communication第一次书信往来 1

Lesson 1：Greetings and Closings in Letters and E-Mail Messages书信及电子邮件中的称呼语和结束语 2

To the Reader致读者 5

Evaluation Exercises自测练习 6

Introduction：BASIC DECISIONS初步决定 8

Lesson 2：Routine Requests and Inquiries一般请求和询问 11

Lesson 3：Non-Routine Requests特殊请求 15

UNIT 2：Complaints and Responses抱怨与回复 20

Lesson 4：Format and Mechanics of Letters and E-Mail Messages书信及电子邮件的格式与写作技巧 21

Lesson 5：Complaints抱怨 34

Lesson 6：Responses to Requests,Inquiries and Complaints请求、询问及抱怨信的回复 40

UNIT 3：Working Things Out解决问题 48

Lesson 7：Effective E-Mail Messages有效的电子邮件 49

Lesson 8： Suggestions提出建议 53

Lesson 9：Opinions and Disagreements表达观点和提出不同意见 60

UNIT 4：Job-Search Writing求职信写作 66

Lesson 10：Resumes简历 67

Lesson 11：Cover Letters for Resumes说明信 78

Lesson 12：Follow-Up Letters后续信 83

APPENDICES附录 85

Appendix 1：Sample Letters样信 86

Appendix 2：Punctuation Styles标点符号的用法 91

Appendix 3：Abbreviations for the United States and Canada美国、加拿大州、省地名缩写 92

Appendix 4：Capitalization Rules首字母大写规则 93

Appendix 5：Common First Names常用人名 95

Appendix 6：Glossary词汇表 96

Appendix 7：Index索引 97

Appendix 8：Answer Key答案 98