TSP：领导开发团队PDF电子书下载

PART Ⅰ INTRODUCTION 1

Chapter 1 THE TEAM LEADER 3

1.1 What Management Expects 3

1.2 What the Team Expects 4

1.3 Management Priorities Versus Team Interests 5

1.4 The Team's Goals 6

1.5 Setting an Example 6

1.6 Standards 7

1.7 The Leadership Attitude 7

1.8 Taking Responsibility 8

1.9 The Team Leader's Job 8

1.10 Summary 9

Chapter 2 LEADERSHIP 11

2.1 Leadership Problems 11

2.2 Symptoms of Poor Leadership 12

2.3 The Fundamental Leadership Problem 13

2.4 Leading Versus Managing 13

2.5 Leaders Have Followers 14

2.6 The Leader's Vision and Commitment 14

2.7 The Leadership Attitude 15

2.8 Transformational and Transactional Leadership 15

2.9 Becoming a Leader 16

2.10 Acting Like a Leader 17

2.11 Leading from Below 17

2.12 Summary 18

Chapter 3 TEAMS 21

3.1 What Is a Team? 22

3.2 The Power of Teams 23

3.3 Why Teams Are Needed 23

3.4 The Nature of Self-Directed Teams 24

3.5 Membership and Belonging 25

3.6 Commitment to a Common Goal 26

3.7 Owning the Process and Plan 26

3.8 Skill and Discipline 27

3.9 A Dedication to Excellence 27

3.10 The Need for Leadership 27

3.11 Summary 28

Chapter 4 TEAM MOTIVATION 31

4.1 What Is Motivation? 31

4.2 Goals and Motivation 33

4.3 Feedback 34

4.4 Sustaining Motivation 34

4.5 Motivation and the Job 35

4.6 Kinds of Motivation 35

4.7 Commitment 37

4.8 Building Motivation 39

4.9 Sustaining Motivation 40

4.10 Summary 40

PART Ⅱ BUILDING TEAMS 43

5.1 The Team Leader's Objectives 47

Chapter 5 TSP OVERVIEW 47

5.2 Meeting the Team Leader's Objectives 48

5.3 Forming the Team 49

5.4 Launching the Team 51

5.5 Teamwork 55

5.6 Training 58

5.7 Team Ownership 59

5.8 Summary 60

Chapter 6 TEAM FORMATION 61

6.1 The Selection Process 62

6.2 Inheriting Formed Teams 63

6.3 Selection Criteria 63

6.4 Training 65

6.5 Team Players 67

6.6 Potential Leaders 68

6.7 Summary 69

Chapter 7 THE TSPTEAM LAUNCH 71

7.1 Launch Objectives 72

7.2 Teambuilding 73

7.3 TSP Launch Overview 75

7.4 Launch Support 78

7.5 Launch Preparation 79

7.6 Leading a TSP Launch 84

7.7 Summary 91

PART Ⅲ TEAMWORKING 93

Chapter 8 MANAGING TO THE PLAN 95

8.1 Following the Plan 96

8.2 The First Crisis 96

8.3 Dynamic Planning 97

8.4 Changing Requirements 98

8.5 Maintaining the Plan 99

8.6 Workload Balancing 99

8.7 Tracking Progress 101

8.8 Assessing Status 102

8.9 Getting Help 104

8.10 Summary 104

Chapter 9 MAINTAINING PRODUCT FOCUS 107

9.2 Setting and Maintaining Priorities 108

9.1 Defining Success 108

9.3 Establishing Short-Term Goals 109

9.4 Overcoming Obstacles 110

9.5 Changing Direction 111

9.6 Involving the Customer 112

9.7 Summary 112

Chapter 10 FOLLOWING THE PROCESS 115

10.1 Why It Is Important to Follow the Process 116

10.2 The Logic for the PSP 116

10.3 The Logic for the TSP 117

10.4 Why It Is Hard to Follow a Process 118

10.5 Starting to Use the Process 119

10.6 Gathering and Recording Data 123

10.7 Handling Process Problems 124

10.8 Data-Related Problems 126

10.9 Motivating Teams to Follow Their Defined Processes 127

10.10 The Benefits of Following the Process 128

10.11 Summary 131

Chapter 11 MANAGING QUALITY 133

11.1 What Is Quality? 134

11.2 Why Is Quality Important? 134

11.3 Why Manage Quality? 138

11.4 The Principles of Quality Management 139

11.5 The Quality Journey 140

11.6 The TSP Quality Strategy 142

11.7 Gathering Quality Data 143

11.8 The Developer's Responsibility for Quality 144

11.9 The Team's Responsibility for Quality 145

11.10 Quality Management Methods 146

11.11 Quality Reporting Considerations 148

11.12 Quality Reviews 149

11.13 Summary 150

PART Ⅳ RELATING TO MANAGEMENT 153

Chapter 12 MANAGEMENT SUPPORT 155

12.1 Management Resistance 155

12.2 Project Control 156

12.3 Inadequate Resources 158

12.4 PSP Training 158

12.5 Networking 165

12.6 Defining Team Goals 166

12.7 Team Planning 167

12.8 Summary 168

Chapter 13 REPORTING TO MANAGEMENT 169

13.1 The Logic for Reporting 170

13.2 What to Report 171

13.3 Report Contents 171

13.4 When to Report 174

13.5 A Report Example 174

13.6 Asking for Help 178

13.7 Summary 178

Chapter 14 PROTECTING THE TEAM 181

14.1 The Manager's Job 181

14.2 Handling Requests 182

14.3 Frequent Changes 183

14.4 Staffing 184

14.5 Training 185

14.6 Workspace 187

14.7 Data Confidentiality 188

14.8 Balancing Priorities 189

14.9 Summary 189

PART Ⅴ MAINTAINING THE TEAM 191

Chapter 15 DEVELOPING THE TEAM 193

15.1 Assessing the Team 194

15.2 Team Membership 194

15.4 Team Ownership 197

15.3 Team Goals 197

15.5 Team Planning 198

15.6 The Team Quality Commitment 199

15.7 Summary 200

Chapter 16 DEVELOPING TEAM MEMBERS 201

16.1 Interests, Competence, and Motivation 202

16.2 Challenging Work 203

16.3 Task and Relationship Maturity 204

16.4 Measuring and Evaluating People 206

16.5 Handling Difficult Team Members 208

16.6 Handling Poor Performers 211

16.7 Summary 213

Chapter 17 IMPROVING TEAM PERFORMANCE 215

17.1 Motivating Improvement 216

17.2 Improvement Goals 217

17.3 Improvement Strategy and Process 217

17.4 Improvement Plans and Resources 219

17.5 Improvement Measures and Feedback 220

17.6 The Elements of Benchmarking 220

17.7 Benchmark Measures 222

17.8 Dynamic Benchmarking 224

17.9 Benchmarking Yourself 226

17.10 Summary 227

Chapter 18 BEING A TEAM LEADER 229

18.1 What Is Leadership? 229

18.2 Being a Leader or a Manager 233

18.3 The Leadership Role 235

18.4 Coaching While Leading 242

18.5 The Challenges Ahead 245

18.6 Summary 248

Appendix A TEAM ROLES 251

A.1 What Roles Are 251

A.2 Why Roles Are Needed 252

A.3 Assigning Role Responsibilities 254

A.4 The TSP Team-Member Roles 254

A.5 Other Team-Member Roles 255

A.6 Selecting Team Roles 256

A.7 Coaching the Role Managers 257

A.8 Role Manager Responsibilities 258

A.9 Summary 274

Appendix B NETWORKING 277

B.1 Organizational Networks 278

B.2 Executive Style 279

B.3 Working with the Coach 280

B.4 Working with the SEPG 280

B.5 Quality Assurance 281

B.6 Configuration Management 282

B.7 Independent Testing 283

B.8 Staff and Support Groups 283

B.9 Multi-Team Networks 284

B.10 Summary 286