饭店英语PDF电子书下载

第一部分　情景会话　Situational Conversations 3

单元1　预订房间　Advance Reservations 3

1-1　长途电话预订　A Long Distance Call Reservation 3

1-2　本店客满　We Are Fully Booked 6

1-3　团体订票　A Group Reservation 10

1-4　Passage:Advance Reservation 13

单元2　接待 18

2-1 客人事先已预订了房间　The Client Has Reserved in Advance 19

2-2 带客进房　Ushering a Guest into the Room 22

2-3　接待旅行团　Registering aTour Group 25

2-4　Passage:Reception 28

单元3　在收银处　At the Cashier s 32

3-1 客人用信用卡结帐　The Client Pays with Credit Card 33

3-2　兑换外币　Exchange Foreign Currencies 36

3-3　Passage:Check-out 40

单元4　电话总机　Telephone Switchboard 46

4-1　国际长途电话　An Overseas Call 46

4-2　饭店内线　Make a House Phone Call 50

4-3　Passage:Post and Telephone 52

单元5　解决投诉　Handling Complaints 55

5-1　抱怨餐厅服务　Complaining about the Restaurant Service 55

5-2　服务投诉　Complaining about Service 57

5-3　抱怨遗失物品　Complaining about Things Lost 60

5-4　Passage:Complaints 64

单元6　客房管理部　Housekeeping 68

6-1收拾房间　Making up the Room 68

6-2　做晚床　The Turn-down Service 72

6-3　失物招领　Lost and Found 75

6-4　Passagc:Housekeeping 78

单元7　洗衣服务　Laundry Service 83

7-1　说明洗衣服务时间　Explaining Laundry Service Hours 83

7-2　快洗服务　Express Laundry Service 85

7-3　有关补缀和去污　About Mending and Stain Removal 87

7-4　衣物分送错误　Mis-delivery 90

7-5　Passage:The Exhibition of Handicraftes 92

单元8　餐饮部　Food and Beverages 96

8-1　受理电话预订餐位　Taking a Telephone Reservation 96

8-2　告诉客人没有空餐桌　Telling the Diner There Isn t a Table 98

8-3　点菜和推荐　Taking Orders and Giving Recommendations 100

8-4　付帐　Paying the Bill 104

8-5　在酒吧间　At the Bar 107

8-6　将早餐送至客房 109

8-7　Passage:Food and Beverages 112

单元9 保健和娱乐服务　Service for Health-Care and Recreations 121

9-1 照顾病人　Taking Care of the Patient 121

9-2 理发做发　At the Hotel s Beauty Parlor 125

9-3 娱乐健身中心　Recreation Fitness Center 131

9-4　Passage:Taking Care of Your Health 137

单元10　多项服务　Miscellaneous Services 140

10-1 为客人服务　Serving a Guest 140

10-2　有关托婴服务　About Baby-sitting Service 142

10-3　特殊服务　Special Services 145

10-4　Passage:Hotel Services 149

单元11　商场部　Shopping Arcade 155

11-1 购物　Shopping 155

11-2　Passage:Shopping Arcade 168

1-1　英语业务书信的格式及其组成部分 173

单元1　饭店英语业务书信　Hotel Corrcspondence 173

第二部分　应用文　Practical Writings 173

1-2　饭店客房预订及确认等往来信件的写法及实例 186

单元2　投诉信件及对投诉信件的回复Letters of Complaints and their Replies 201

单元3 失物招领的有关信件Lost and Found 207

单元5　饭店表格 228

单元6 广告　Advertisement 259

单元7 广播通知　Broadcast Announcement 266

单元8 电报　Telegram 269

单元9 电传　Telex 275

第三部分 常用词汇　Useful Vocabulary 283

单元1 饭店常用词汇　Useful Hotel Vocabulary 283

2-1 蔬菜类　Vegetables 306

单元2 餐馆常用词汇　Useful Restaurant Vocabulary 306

2-2 非蔬菜类（肉类及其他）　Meat and Others 308

2-3 中菜菜单　Chinese Food Menu 311

2-4　西菜菜单 324

第四部分 相关知识　Related Information 333

单元1 饭店机构表　Hotel Organization Chart 333

单元2 中国菜肴　Food in China 337

单元3　部分常用缩略语　Some Useful Abbreviatios 346

单元4　常见鲜花一览表　List of Principal Fresh Flowers 352

单元5 各种不同货币　The Different Kinds of Currency 354

5-1　各种货币形式　Types of Currency 354

5-2　货币名称　Names of Currency 355

单元6　节日　Festivals 356

6-1　中国传统节日　Chinese Traditional Festivals 356

6-2　西方传统节日 356

单元7 宾馆简介　Hotel Brochures 358

7-1　锦江饭店　Jinjiang Tower 358

7-2　波德曼香格里拉饭店　Portman Shangri-La 361

7-3　新市俱乐部　New Town Club 363

7-4　北京饭店　Beijing Hotel 364

7-5　长城饭店　The Great Wall Sheraton 366

7-6　昆仑饭店　Hotel Kunlun 369

7-7　北京丽都假日饭店　Holiday Inn Lido Beijing 371

参考书目　Bibliography 374