88个你难以躲避的商务英语场景 第2版PDF电子书下载

CONTENTS 2

目录 2

UNIT 1 As a Freshman in Workplace 刚刚走入社会 2

场景1 Interview 面试 2

场景2 Self Introduction 自我介绍 3

场景3 First Time Meeting 初次见面 5

场景4 Finding Topics 找话题 6

场景5 Starting a New Job 刚到新单位 7

UNIT 2 For Office Courtesy 办公室应对技巧 10

场景6 Asking for Help from Colleagues 10

请同事帮忙 10

场景7 Assigning Job 指派工作 11

场景8 Asking about Schedule 询问工作进度 12

场景9 Meeting Notification 通知开会 13

场景10 Pointing Out Mistake 指出错误 14

场景11 Asking a Day Off by Phone 打电话请假 15

UNIT 3 Communication and Negotiation 沟通与协调 18

场景12 Making Proposals to Supervisor 向上司提出建议 18

场景13 Instructing New Colleagues 指导新来的同事 19

场景14 Encouraging Subordinates 激励下属 20

场景15 Asking for a Raise 要求加薪 21

场景16 Resignation 提出辞呈 22

UNIT 4 In Reception 24

接待来访 24

场景17 Receiving Customers 接待来访客户 24

场景18 The Person Be Contacted Being Away 受访者不在时 25

场景19 Guiding the Visitors to See the Person 带来访者去见受访者 26

场景20 Asking the Visitor to Wait for While 请来访者稍候 27

UNIT 5 The Visitors 客户来访 30

场景21 First Time Meeting 初次相识 30

场景22 Product Introduction 介绍公司产品 31

场景23 Introducing Colleagues 介绍同事 32

场景24 Introducing Supervisors 介绍上司 33

场景25 See Customers Off 送客 34

UNIT 6 Business Appointment 商务约会 36

场景26 Request a Visit 请求拜访 36

场景27 Set an Appointment Time 约定拜访时间 37

场景28 Informing Other Party that You'll Be Late 告知约会迟到 38

场景29 Changing Appointment Time 变更约会时间 39

场景30 Visit without Making an Appointment 未事先约定的来访 40

场景31 Introducing Company 介绍公司 42

UNIT 7 Receiving Foreign Customers 接待国外客户 42

场景32 Visiting Factory 参观工厂 43

场景33 Inviting Customer for Dinner 招待用餐 44

场景34 Treating Customer with Tour 招待旅游 45

场景35 Treating Customer with Snack 茶点招待 46

UNIT 8 Receiving Phone Call 接电话 48

场景36 Receiving Phone Call 接电话 48

场景37 Transferring Phone Call 转接电话 50

场景38 International Call 国际电话 51

场景39 Take and Forward Message 记下和传达留言 52

场景40 Leave Message on Recording Machine 在录音电话上留言 53

UNIT 9 Presentation Skill 工作报告技巧 56

场景41 Foreword 开场白 56

场景42 Goal Explanation 目标说明 57

场景43 Proposal Explanation 提案说明 58

场景44 Proposal Discussion 议案讨论 60

场景45 Summarizing Conclusion 会议总结 62

UNIT 10 Business Interaction 商务上的互动 64

场景46 Inquiries 询问 64

场景47 Promotion 推销 66

场景48 Talking about a Product's Benefits 强调商品竞争力 68

场景49 Quotation Negotiation 报价及议价 70

场景50 Persuasion Reminders 督促对方下决心 72

场景51 Small Talk during Negotiation 商谈期间的闲聊 74

UNIT 11 Meeting 会议 78

场景52 Greetings and Speeches 致辞 78

场景53 Make a Report 报告工作 80

场景54 Sales Review 业务检讨 82

场景55 Entraordinary Motion 临时动议 84

场景56 Conclusion 结论 86

UNIT 12 Handling Complaints 纠纷处理 90

场景57 Delayed Product Delivery 交货延迟 90

场景58 Product Defects 产品瑕疵 92

场景59 Requesting Compensation 要求赔偿 94

场景60 Customer Service Complaint 客户服务抱怨 95

UNIT 13 Negotiation 谈判 98

场景61 Counter Offer 提出条件 98

场景62 Bottom Line Inquiry 探询对方底限 100

场景63 Reestablishing Conditions 重定条件 102

场景64 Contract Signing 签订合同 104

场景65 Payment Terms 付款条件 108

UNIT 14 Price Negotiation 议价谈判 108

场景66 Price Handling 应付杀价 110

场景67 Final Bidding 最后的出价 112

场景68 Asking for Customer's Agreement 让客户认同 114

UNIT 15 Taking an Order 接订单 118

场景69 Receiving an Order 接受订单 118

场景70 Shortage Notice 通知缺货 120

场景71 Product Damage 货物损坏 122

场景72 Receivable Bills 账款催收 124

UNIT 16 Purchasing 采购 128

场景73 Requesting Samples 索取样品 128

场景74 Product Packaging 产品包装 130

场景75 Placing Orders 下订单 132

场景76 Orders Push 催货 134

UNIT 17 International Exhibition 参加国际商展 138

场景77 Drawing Customers 招呼客户 138

场景78 Introducing Products 介绍商品 139

场景79 Asking for a Trial Order 请客户下试用订单 141

场景80 Inviting Customers to Visit the Booth 联络客户亲临摊位 143

场景81 Approaching Buyers 拜访买家 145

UNIT 18 Overseas Sales Review 海外商务考察 148

场景82 Flight Reservation 预订机位 148

场景83 Booking a Hotel 预订饭店 150

场景84 Meeting at Airport 机场接人 152

场景85 Making an appointment 约定拜访时间 153

场景86 Visiting 拜访 155

场景87 Talking about Sales Marketing Information 交换市场信息 157

场景88 Calling Back the Office 给公司回电话 159