店堂英语绝好对话PDF电子书下载

PARTA 接待基本会话　BasicUsage 1

1．招呼用语MayIhelpyou？ 2

2．听不懂时应付之道　Pardonme？ 4

PARTB 迎客须知　ProperTreatment 9

1．询问及回答顾客的意愿Wouldyouliketotryiton？ 10

2．要求顾客Wouldyoupleasetakeyourshoesoffinthefittingroom？ 14

3．请的用法Please． 17

4．向顾客推荐ShallItakeyourmeasurements，sir？ 19

5．如何拒绝顾客We reverysorryforthedelay． 21

6．展示商品　Pleasehavealook． 25

7．交易Howmuchisitaltogether？ 27

PARTC 推销用语　SuggestionsaboutSale 31

1．询问顾客预算、喜好　Howmuchwouldyouliketopay？ 32

2．建议顾客颜色、式样Thatcolorsurelooksgoodonyou． 36

3．建议顾客尺寸大小Ithinkit salittletoosmallforyou． 39

4．说明流行款式Thisispopularnow． 43

5．说明尺寸单位及限制WeusethecentimeterinChina． 46

6．说明材质It smadeof100％cotton． 50

7．说明耐久性Whichwearsbetter？ 53

8．说明洗涤方法Howdoyoupreventdiscoloration？ 55

9．说明存货Thisisthelargestonewehaveinstockrightnow． 58

10．说明是非卖品It snotforsale． 63

11．说明订购事宜及所需时间Shallweordersomemore？ 66

12．说明书及保证WehaveamanualwritteninEnglish． 70

13．运送须知（费用、日期等）Wouldyouliketohaveitdelivered？ 73

14．包装说明ShallIgift-wrapit？ 78

15．请求汇兑WouldyoumindchangingyourmoneyintoRMB？ 81

16．定金及余款的说明Wehaveacash-on-deliverysystem． 86

17．大拍卖时Theyareallonsale． 88

18．拒绝减价、小费Wecan tgiveyouanydiscount． 92

19．说明折扣限度Ourbestofferis10％off． 94

20．餐饮会话MayItakeyourorder？ 97

PARTD 说明场所位置　WheretheSituationIs 101

1．层数及建筑物It sonthe3rdfloor． 102

2．同楼的其他售货处WherecanIfindstereos？ 106

3．洗手间方向Where sthelavatory？ 111

4．电梯内Whatfloor，sir？ 114

PARTE 说明营业时间　BusinessTime 119

1．平常的营业时间Weopenfrom10∶00to6∶00． 120

2．不同的营业时间Ourrestaurantsareopentill8∶00． 124

3．旺季的营业日We reopeneverydayduringtheyear-endgiftseason． 126

4．公休OurregularholidayisThursday． 129

PARTF 进一步的沟通FurtherCommunication 133

1．总机的电话应答Holdtheline，please． 134

2．柜台的电话应答Heisoutatthemonent． 139

3．其他电话应对Hello．Wouldyoumindspeakingmoreslowly？ 142

4．退货、退钱、换货的询问　Doyouhavethereceipt？ 149

5．修理的询问It scoveredbywarranty． 154

6．广播失物及小孩走失等Whatdoesshelooklike？ 160

7．免税品的处理MayIseeyourpassport，please？ 166

PARTG 各式专柜会话　VariousDepartments 175

1．鞋类专柜WhatdoesEordoubleEmean？ 176

2．服装专柜Ithinktheyarealittletight． 180

3．领带专柜Canyouselectoneformethatgoeswellwiththissuit？ 185

4．宝石专柜Isitgenuinepearl？ 188

5．西式瓷器专柜　It snotmadeinthatpattern． 193

6．日式瓷器专柜　Howaboutcoastersorvases？ 197

7．洋娃娃专柜　Myfriendwantstobuyadollwhoseheadismadeofporcelain． 201

8．玩具专柜Thisisbattery-powered． 206

9．礼品专柜HowaboutsomethinglikeaKimono？ 210

10．汇兑地点Howcometherateishigher？ 213

附录 217

百货日用品一览表　Commodities 218

商店用语　Commercialterms 228