商务信函PDF电子书下载

Chapter 1 Business Letter Format 1

Chapter 2 Principles of Business Letter Writing 19

Chapter 3 Organizing Business Letters 29

Chapter 4 Establishing Business Relations 43

Chapter 5 Enquiry Letters 55

Chapter 6 Reply Letters to Inquiries and Requests 67

Chapter 7 Price Negotiation Letters 80

Chapter 8 Order Letters 90

Chapter 9 Payment Letters 102

Chapter 10 Collection Letters 110

Chapter 11 Claim Letters 121

Chapter 12 Sales Letters 134

Chapter 13 Job Application Letters 148

Chapter 14 Resumes 162

Chapter 15 Goodwill Letters 171

Chapter 16 Memos and Emails 186

Bibliography 196