国际商务英语口语 一级 2009年版PDF电子书下载

CHAPTER 1　MEETING AND GREETING PEOPLE 1

SECTION 1　INTRODUCING YOURSELF 1

A．Selected Functional Sentences 1

B．Model Dialogues 1

Dialogue 1 Greeting a Foreign Guest at the Airport 1

Dialogue 2 Meeting a New Colleague at the Office 2

Dialogue 3 Don't I Know You from Somewhere? 3

Dialogue 4 Meeting a Colleague on the Way to the Club 4

SECTION 2 INTRODUCING OTHER PEOPLE 5

A．Selected Functional Sentences 5

B．Model Dialogues 6

Dialogue 1 Introducing a Friend to Your Close Colleague 6

Dialogue 2 Meeting and Greeting Both Old and New Friends 6

SECTION 3 GETTING THE NAME RIGHT 7

A．Selected Functional Sentences 7

B．Model Dialogues 8

Dialogue 1 How Do You Spell Your Name? 8

Dialogue 2 I Didn't Quite Catch Your First Name 8

SECTION 4 STATING A JOB TITLE 9

A．Selected Functional Sentences 9

B．Model Dialogue:How to State a Job Title? 9

SECTION 5 MINI-TALK:THE FORMALITY OF GREETING A FOREIGN GUEST AT AN AIRPORT 10

A．Outline 10

B．Text of the Talk 11

WORDS AND EXPRESSIONS 11

NOTES 12

SIMULATED TEST 1 OF BUSINESS ORAL ENGLISH(Level 1) 14

CHAPTER 2 SHOWING VISITORS AROUND A COMPANY 16

SECTION 1 INTRODUCING A COMPANY'S ORGANIZATION 16

A．Selected Functional Sentences 16

B．Model Dialogue:Introduction to a Company's Organization 16

SECTION 2 GIVING AN ACCOUNT OF A COMPANY'S OPERATION 18

A．Selected Functional Sentences 18

B．Model Dialogue:Introducing ABC America's Operation in America 19

SECTION 3 MAKING A PRODUCT/COMMODITY PRESENTATION 20

A．Selected Functional Sentences 20

B．Model Dialogue:Describing a Black Cooler with a Smoked Glass Door 21

SECTION 4 SHOWING VISITORS AROUND A FACTORY 22

A．Selected Functional Sentences 22

B．Model Dialogue:Showing a Foreign Guest around a Company's Factory 23

SECTION 5 DESCRIBING PROJECTS 24

A．Selected Functional Sentences 24

B．Model Dialogue:Describing a Project to Pick up a Niche Market 25

SECTION 6 MINI-TALK:COMPANY INTRODUCTION PREPARATIONS 26

A．Outline 26

B．Text of the Talk 26

WORDS AND EXPRESSIONS 27

NOTES 29

SIMULATED TEST 2 OF BUSINESS ORAL ENGLISH(Level 1) 31

CHAPTER 3 USING THE TELEPHONE 33

SECTION 1 HOW TO BEGIN A TELEPHONE CONVERSATION 33

A．Selected Functional Sentences 33

B．Model Dialogues 33

Dialogue 1 This Is Jennifer Ross Calling from Tanzania 33

Dialogue 2 Naomi Itoh Calling from ABC Group Co 34

SECTION 2 HOW TO GET THROUGH 34

A．Selected Functional Sentences 34

B．Model Dialogues 35

Dialogue 1 Can You Put Me Through or May I Have 35

Dialogue 2 It Seems to Be a Wrong Number 35

Dialogue 3 May I Have the Telephone Number and Address? 35

Dialogue 4 Hold On or Call Back? 36

SECTION 3 HOW TO TAKE A MESSAGE 36

A．Selected Functional Sentences 36

B．Model Dialogues 37

Dialogue 1 May I Take a Message? 37

Dialogue 2 Do You Want Me to Take a Message? 37

SECTION 4 HOW TO USE TELEPHONE FACILITIES 38

A．Selected Functional Sentences 38

B．Model Dialogues 38

Dialogue 1 How do I Get an Outside Line? 38

Dialogue 2 How to Leave a Message on a Recording Machine 38

SECTION 5 LEAVING A MESSAGE 39

A．Selected Functional Sentences 39

B．Model Dialogues 40

Dialogue 1 I'd Like to Leave a Message 40

Dialogue 2 Would You Tell Ms.Tong I Called? 40

SECTION 6 MINI-TALK:TIPS FOR GETTING PEOPLE TO SLOW DOWN ON THEPHONE 41

A．Outline 41

B．Text of the Talk 41

WORDS AND EXPRESSIONS 42

NOTES 43

SIMULATED TEST 3 OF BUSINESS ORAL ENGLISH(Level 1) 46

CHAPTER 4 MAKING APPOINTMENTS 48

SECTION 1 ASKING FOR A MEETING 48

A．Selected Functional Sentences 48

B．Model Dialogue:Can We Meet As Soon As Possible? 48

SECTION 2 MAKING AN APPOINTMENT 49

A．Selected Functional Sentences 49

B．Model Dialogue:May I Have an Appointment with Dr.Black? 50

SECTION 3 SUGGESTING ANOTHER TIME 50

A．Selected Functional Sentences 50

B．Model Dialogue:Do You Mind if We Put It off to Another Date? 51

SECTION 4 FIXING A TIME AND PLACE 51

A．Selected Functional Sentences 51

B．Model Dialogues 51

Dialogue 1 Sending a Fax to Confirm the Time and Place of One's Meeting 51

Dialogue 2 In Your Factory or Your Showroom? 52

SECTION 5 GETTING PEOPLE TO DO THINGS AS PLANNED 52

A．Selected Functional Sentences 52

B．Model Dialogue:Let's Get Down to Work 53

SECTION 6 MINI-TALK:TELEPHONE MANNERS 53

A．Outline 53

B．Text of the Talk 54

WORDS AND EXPRESSIONS 54

NOTES 55

SIMULATED TEST 4 OF BUSINESS ORAL ENGLISH(Level 1) 57

CHAPTER 5 MAKING PLANS AND ARRANGEMENTS 59

SECTION 1 ADAY'S SCHEDULE 59

A．Selected Functional Sentences 59

B．Model Dialogue:What's on the Schedule for Today? 59

SECTION 2 RESCHEDULING A PLAN OR AN APPOINTMENT 61

A．Selected Functional Sentences 61

B．Model Dialogue:Rescheduling a Plan 62

SECTION 3 LEARNING THE OFFICE ROUTINES OF A SECRETARY 62

A．Selected Functional Sentences 62

B．Model Dialogue:Office Routines 63

SECTION 4 ADDING TO ARRANGEMENTS 64

A．Selected Functional Sentences 64

B．Model Dialogue:This Is Only a Copy of the Tentative Itinerary 64

SECTION 5 PLANNING A TRAINING PROJECT 65

A．Selected Functional Sentences 65

B．Model Dialogue:I Will Have That Ready in Three Days 66

SECTION 6 MINI-TALK:TIME MANAGEMENT 67

A．Outline 67

B．Text of the Talk 67

WORDS AND EXPRESSIONS 68

NOTES 70

SIMULATED TEST 5 OF BUSINESS ORAL ENGLISH(Level 1) 71

CHAPTER 6 GIVING EXPLANATIONS,INSTRUCTIONS AND DIRECTIONSSECTION 1 ASKING FOR INSTRUCTIONS 73

A．Selected Functional Sentences 73

B．Model Dialogues 74

Dialogue 1 How Can I Get a Cup of Coffee? 74

Dialogue 2 How to Use This Kind of Telephone? 74

Dialogue 3 How to Use This New Camera? 74

SECTION 2 GIVING EXPLANATIONS 75

A．Selected Functional Sentences 75

B．Model Dialogue:Is There Someone Else I Can Speak to? 75

SECTION 3 EXPLAINING WHY SOMETHING HAPPENED 76

A．Selected Functional Sentences 76

B．Model Dialogue:Can You Guess Why It Makes Me Uneasy? 76

SECTION 4 ASKING FOR AND GIVING DIRECTIONS 77

A．Selected Functional Sentences 77

B．Model Dialogues 77

Dialogue 1 Giving Directions to Your Office 77

Dialogue 2 Asking for Directions 78

Dialogue 3 Can You Tell Me How to Get to 78

SECTION 5 MINI-TALK:DAY PASS 79

A．Outline 79

B．Text of the Talk 79

WORDS AND EXPRESSIONS 80

NOTES 81

SIMULATED TEST 6 OF BUSINESS ORAL ENGLISH(Level 1) 82

CHAPTER 7 TRAVELING ON BUSINESS 84

SECTION 1 BEFORE TRAVELING ON BUSINESS 84

A．Selected Functional Sentences 84

B．Model Dialogue:Preparing for a Business Trip 84

SECTION 2 MAKING AN AIRLINE RESERVATION 85

A．Selected Functional Sentences 85

B．Model Dialogue:I'd Like to Book Two Airline Tickets 85

SECTION 3 CHECKING IN AT AN AIRPORT 86

A．Selected Functional Sentences 86

B．Model Dialogue:Is This the China Southern Airline Check-in Counter? 87

SECTION 4 MAKING HOTEL RESERVATIONS 88

A．Selected Functional Sentences 88

B．Model Dialogue:Booking a Hotel Room 89

SECTION 5 CHECKING INTO A HOTEL 90

A．Selected Functional Sentences 90

B．Model Dialogue:We Have Reserved a Room with a Double Bed 90

SECTION 6 CHECKING OUT OF A HOTEL 91

A．Selected Functional Sentences 91

B．Model Dialogues 91

Dialogue 1 I'd Like to Check Out Now 91

Dialogue 2 May We Settle Our Bills? 92

SECTION 7 MINI-TALK:HOW TO GET THROUGH IMMIGRATION AND CUSTOMS 93

A．Outline 93

B．Text of the Talk 93

WORDS AND EXPRESSIONS 94

NOTES 96

SIMULATED TEST 7 OF BUSINESS ORAL ENGLISH(Level 1) 98

CHAPTER 8 APPLYING FOR JOBS 100

SECTION 1 LOOKING FOR A JOB 100

A．Selected Functional Sentences 100

B．Model Dialogues 100

Dialogue 1 Is the Job for Parking Warden Still Open? 100

Dialogue 2 Would You Tell Me Something about the Job? 101

SECTION 2 HOW TO WRITE A JOB APPLICATION 101

A．Selected Functional Sentences 101

B．Model Dialogue:What Special Attention Should Be Given? 102

SECTION 3 EXPLAINING WHY YOU APPLIED FOR A VACANCY 102

A．Selected Functional Sentences 102

B．Model Dialogue:Why Did You Choose This Company? 103

SECTION 4 STATING YOUR WORKING SKILL AND EXPERIENCE 104

A Selected Functional Sentences 104

B Model Dialogues 104

Dialogue 1 What Was Your Last Job? 104

Dialogue 2 Why Are You the Right Person for This Job? 105

SECTION 5 PRESENTING YOUR EDUCATIONAL AND OTHER BACKGROUND 106

A．Selected Functional Sentences 106

B．Model Dialogues 106

Dialogue 1 What Was Your Major? 106

Dialogue 2 What Did You Learn from Your Part-time Jobs? 107

SECTION 6 MINI-TALK:TIPS FOR A SUCCESSFUL INTERVIEW 107

A．Outline 107

B．Text of the Talk 108

WORDS AND EXPRESSIONS 109

NOTES 110

SIMULATED TEST 8 OF BUSINESS ORAL ENGLISH(Level 1) 112

CHAPTER 9 COMPLAINING ABOUT PRODUCTS AND SERVICES 115

SECTION 1 MAKING A COMPLAINT 115

A．Selected Functional Sentences 115

B．Model Dialogues 116

Dialogue 1 Complaining about a Wrong Room 116

Dialogue 2 It Ruined Four of My Favorite Cassettes 117

Dialogue 3 I Don't Want to Exchange It for Another Skirt 118

SECTION 2 DEMANDING AN ACTION 118

A．Selected Functional Sentences 118

B．Model Dialogues 119

Dialogue 1 Take the Charge off My Bill 119

Dialogue 2 We Always Dislike Refusing Justified Requests 119

SECTION 3 LODGING A CLAIM FOR SHORT-WEIGHT AND INFERIOR QUALITY 120

A．Selected Functional Sentences 120

B．Model Dialogue:A Claim for Short-Weight and Inferior Quality 120

SECTION 4 PROMISING TO DO SOMETHING 121

A．Selected Functional Sentences 121

B．Model Dialogue:I'll Send Someone Straightaway 121

SECTION 5 MINI-TALK:HOW TO DEAL WITH COMPLAINTS 122

A．Outline 122

B．Text of the Talk 123

WORDS AND EXPRESSIONS 123

NOTES 125

SIMULATED TEST 9 OF BUSINESS ORAL ENGLISH(Level 1) 126

CHAPTER 10 NEGOTIATING PRICES 129

SECTION 1 MAIN POINTS FOR PRICE NEGOTIATION 129

A．Selected Functional Sentences 129

B．Model Dialogue:What Are the Main Points of Price Negotiation? 130

SECTION 2 SUGGESTING THE PRICE YOU WANT 130

A．Selected Functional Sentences 130

B．Model Dialogue:I Don't Know ifThis Price Will Work for Us 131

SECTION 3 HOW TO MAKE ONE'S POSITION CLEAR 132

A．Selected Functional Sentences 132

B．Model Dialogue:Can You Give Me the Minimum Price per Machine? 132

SECTION 4 MAKING OFFERS AND CONCESSIONS 133

A．Selected Functional Sentences 133

B．Model Dialogues 134

Dialogue 1 I've Come Here for Your Offer 134

Dialogue 2 What about a Discount for Large Orders? 135

SECTION 5 MAKING COUNTEROFFERS 135

A．Selected Functional Sentences 135

B．Model Dialogues 136

Dialogue 1 Your Price Is Far beyond Our Expectation 136

Dialogue 2 We Can't Make Any Further Concessions 136

SECTION 6 BARGAINING OVER PRICE WHEN SHOPPING 137

A．Selected Functional Sentences 137

B．Model Dialogue:Purchasing a Digital Camera 137

SECTION 7 MINI-TALK:HOW TO BE SUCCESSFUL IN PRICE NEGOTIATION 138

A．Outline 138

B．Text of the Talk 138

WORDS AND EXPRESSIONS 139

NOTES 141

SIMULATED TEST 10 OF BUSINESS ORAL ENGLISH(Level 1) 144

Supplementary Materials for Extended Training Exercises 146

主要参考文献 161