商务英语口语PDF电子书下载

Unit 1　Making New Contact 1

1.1　At Customs 1

1.2　Meeting Foreign Guests at the Airport 4

1.3　On the Way to the Hotel 6

Unit 2　At the Hotel 10

2.1　Checking in 10

2.2　In the Room 13

2.3　Looking around the Hotel 17

Unit 3　Dining at a Restaurant 22

3.1　Inviting the Guest 22

3.2　Welcome Speech 26

3.3　At the Table 29

Unit 4　Sightseeing 33

4.1　Talking about Weather 33

4.2　Visiting a Factory 36

4.3　Company Introduction 38

Unit 5　Making Phone calls 42

5.1　Try to Make Contact 42

5.2　Making First Contact 44

5.3　Polite Questions 48

Unit 6　Introduction of Products 52

6.1　General Introduction 52

6.2 A Visit to a Sample Room 56

6.3 Talks on Specifications 59

Unit 7 Enquiries and Offers 63

7.1 Business Enquiry 63

7.2 Enquiries and Offers 65

Unit 8 On Price 70

8.1 A New Offer 70

8.2 Bargaining 72

8.3 Making Comparison 74

Unit 9 Payment Terms 77

9.1 Pay by L/C at Sight 77

9.2 Propose to Pay by L/C 81

9.3 Asking for Easier Payment Terms 85

Unit 10 Letter of Credit 90

10.1 The Establishment of L/C 90

10.2 Amendment of L/C 94

10.3 Extension of L/C 98

Unit 11 Packing and Marking 103

11.1 Export Packing 103

11.2 Labels 108

11.3 Container Service 111

Unit 12 Shipment and Delivery 117

12.1 On Shipment 117

12.2 The Date of Delivery 122

12.3 Late Delivery 126

12.4 Non-delivery 130

Unit 13 Insurance 135

13.1 Insurance Coverage 135

13.2 A Talk on Insurance 139

Unit 14 Claims and Settlement 144

14.1 A Claim Case on Quality Deterioration 144

14.2 Settling a Claim 147

Unit 15 Agency 150

15.1 Discussing Agency Problem 150

15.2 Trying to Get Agency Right 152

15.3 Discussing Agency Right 154

Unit 16 Conclusion of Business 157

16.1 Conclusion of Business 157

16.2 Signing a Contract 166

Unit 17 Parting 174

17.1 Seeing Off at the Airport 174

17.2 Saying Goodbye on Telephone 178

参考文献 184