办公管理 高级PDF电子书下载

1　Introduction to the unit 1

1.1 What this unit is about 1

1.2 Outcomes 1

1.3 Unit structure 1

1.4　How to use these learning materials 2

1.5 Symbols used in this unit 2

2　Other resources required 7

3　Assessment information 9

3.1　How you will be assessed 9

3.2　When and where you will be assessed 10

3.3　What you have to achieve 10

3.4　Opportunities for reassessment 10

4　Section 3:Contribute to the recruitment process 11

4.1 Introduction to this section 11

4.2　Assessment information for this section 12

4.3　Current employment legislation 13

4.4　Resolving employment issues 72

4.5　Managing and planning staff requirement 101

4.6　Documentation to support the recruitment and selection process 111

4.7　Summary of this section 126

5　Section 4:Respond to the training and development requirements of individuals and teams within the organisation 149

5.1　Introduction to this section 149

5.2 Assessment information for this section 150

5.3　Training and development 151

5.4　Staff appraisal systems 153

5.5　Training needs analysis methodologies 160

5.6 Summary of this section 177

6　Answers to SAQs and Activities 193

7　Glossary 227

8　Acknowledgements 233