餐饮业职员英语口语PDF电子书下载

Part 1 Guest Reception顾客接待 2

Unit 1 Accepting a Reservation for a Table接受单桌预订 2

Unit 2 Accepting a Reservation for a Banquet接受宴会预订 7

Unit 3 Declining a Reservation from a Guest客满拒绝预订 14

Unit 4 Telling Service Time to a Guest向顾客介绍营业时间 18

Unit 5 Showing a Guest to the Table引领顾客入座 23

Unit 6 Asking a Guest to Wait请顾客等候 27

Part 2 Pre-meal Services餐前服务 33

Unit 1 Taking Orders接受点菜 33

Unit 2 Recommending Special Dishes推荐特色菜 37

Unit 3 Serving Wines and Drinks酒水服务 42

Unit 4 Accepting Special Demands接受特殊要求 47

Unit 5 Taking a Breakfast Service受理早餐服务 53

Unit 6 Taking a Lunch Service受理午餐服务 58

Part 3 Serving during a Meal席间服务 64

Unit 1 Serving Chinese Food中餐服务 64

Unit 2 Serving Foreign Food外国餐服务 69

Unit 3 Serving Dishes上菜服务 74

Unit 4 Supplying Spices提供香料 79

Unit 5 Explaining Menus for a Guest向顾客解释菜单 84

Unit 6 Explaining Meal Etiquette讲解用餐礼节 89

Part 4 Post-meal Services餐后服务 95

Unit 1 Settling Bills结账服务 95

Unit 2 Explaining Tax and Service Charges解释税率和服务费 98

Unit 3 Helping a Guest Look for a Lost Article帮顾客寻找失物 102

Unit 4 Handling Complaints about Food接受对食物的投诉 107

Unit 5 Handling Complaints about Services接受对服务的投诉 112

Unit 6 Apologizing and Replying道歉与应答 116

Unit 7 Asking a Guest for Comments向顾客收集意见 122

Part 5 Special Services特殊服务 128

Unit 1 Chafing Dish Services火锅服务 128

Unit 2 Coffee Services咖啡服务 133

Unit 3 Tea Services饮茶服务 138

Unit 4 KFC Services肯德基服务 145

Unit 5 Buffet Services自助餐服务 150

Unit 6 Fast-food Services快餐服务 155

Unit 7 Delivery Service外送服务 159