航空旅行 预定及票务 初级＝TRAVEL AND TOURISM HIGHER NATIONAL DIPLOMAPDF电子书下载

1 Introduction to the Scottish QualifiOcations Authority 1

2 Introduction to the Unit 3

2.1 What is the Purpose of this Unit? 3

2.2 What are the Outcomes of this Unit? 3

2.3 What do I Need to be Able to do in Order to Achieve this Unit? 4

2.4 Approximate Study Time for This Unit 4

2.5 Equipment/Material Required for this Unit 5

2.6 Symbols Used in this Unit 5

3 Assessment Information for this Unit 9

3.1 What Do I Have to Do to Achieve This Unit? 9

4 Suggested Lesson Plan 15

5 Learning Material 19

5.1 Section 1 20

5.2 Section 2 268

5.3 Section 3 272

6 Additional Reading Material 355

7 Solutions to Self-Assessed Questions and Activities 357

7.1 Answers for Section 1 357

7.2 Answers for Section 3 439

8 Copyright References 465

9 Acknowledgements 467