商务英语情景模拟实训PDF电子书下载

Module One Everyday Communication 1

Unit 1 Introduction and Greetings 3

Unit 2 Interview 16

Unit 3 Office Talks 28

Unit 4 Business Meeting 38

Module Two Business Communication 49

Unit 5 Phone calls 51

Unit 6 Business Trip 63

Unit 7 Business Reception 81

Module Three Business Procedure 99

Unit 8 Inquiries and Offers 101

Unit 9 Contract and Payment 113

Unit 10 Packing 127

Unit 11 Shipment 139

Module Four Business Related Topics 153

Unit 12 Marketing 155

Unit 13 Complaints and Claims 170

Unit 14 Public Relations 181

Key to the Exercises 195

Useful Business English Words and Phrases 228

Useful Sentences 246

References 289