酒店服务英语PDF电子书下载

Part Ⅰ DAILY EXPRESSIONS 1

Unit 1 Greetings 1

Unit 2 Partings 5

Unit 3 Getting Acquainted 11

Unit 4 Requests and Responses 16

Unit 5 Thanks and Responses 21

Unit 6 Apologies and Responses 25

Unit 7 Affirmative and Negative Responses 29

Part Ⅱ FRONT OFFICE DEPARTMENTUnit 1 Room Reservations 35

Unit 2 Guest Arrival 40

Unit 3 Checking In 44

Unit 4 Bringing the Guest to Room 48

Unit 5 Changing Rooms 52

Unit 6 Information Desk 56

Unit 7 The Front Cashier 59

Part Ⅲ HOUSEKEEPING DEPARTMENTUnit 1 Room Cleaning 65

Unit 2 Room Maintenance 69

Unit 3 Special Services 73

Unit 4 Lost and Found 76

Unit 5 Laundry Service 81

Part Ⅳ FOOD AND BEVERAGEDEPARTMENTUnit 1 Reserving a Table 85

Unit 2 Taking the Order 88

Unit 3 Recommending Dishes 92

Unit 4 Serving Dishes 95

Unit 5 Asking for Opinions 98

Unit 6 Paying the Bill 102

Part Ⅴ OTHER SERVICES 107

Unit 1 Making Telephone Calls 107

Unit 2 At the Beauty Center 110

Unit 3 At the Fitness Center 113

Unit 4 Shopping Center 116