酒店管理 高级PDF电子书下载

1 Introduction to the Scottish Qualifications Authority 1

2 Introduction to the Unit 3

2.1 What is the Purpose of this Unit? 3

2.2 What are the Outcomes of this Unit? 3

2.3 What do I Need to be Able to do in Order to Achieve this Unit? 6

2.4 Approximate Study Time for This Unit 7

2.5 Equipment/Material Required for this Unit 7

2.6 Symbols Used in this Unit 7

3 Assessment Information for this Unit 11

3.1 What Do I Have to Do to Achieve This Unit? 11

4 Suggested Lesson Plan 13

5 Learning Material for Hospitality Supervision:Advanced 15

5.3 Section 3 15

5.4 Section 4 53

5 5 Section 5 117

6 Additional Reading Material 119

7 Copyright References 121

8 Acknowledgements 123

9 Appendix B:Outcome 2 O.H.T.s 125

10 Appendix C:Outcome 3 O.H.T.s 127