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Part One Basic Knowledge of Business Letters 3

Chapter 1 The Structure and Layout of Business Letters 3

Chapter 2 Essential Qualities in Business Letter Writing 16

Part Two Business Letters in International Trade 27

Chapter 3 Establishing Business Relations 27

Chapter 4 Inquiry and Reply 46

Chapter 5 Offers and Counter-offers 60

Chapter 6 Acceptance and Confirmation 77

Part Three Application of International Trade Terms 93

Chapter 7 Quality and Quantity 93

Chapter 8 Packing and Packing Marks 103

Chapter 9 Terms of Price 113

Chapter 10 Shipping and Insurance 126

Chapter 11 Settlement of Payment 140

Chapter 12 Inspection,Claims and Arbitration 156

Appendix A Useful Terms in International Trade 170

Appendix B About Telexes 184

Appendix C General Abbreviations in E-mail 196

References 198