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Handle with Care: Emotions, Crime and Justice&SUSANNE KARSTEDT 1

PART Ⅰ: EMOTIONS IN TRANSGRESSION AND CRIME 23

1. Forward Panic and Violent Atrocities&RANDALL COLLINS 23

2. Making Sense of 'Senseless Violence'&WILLEM DE HAAN 37

3. Shame, Pride and Workplace Bullying&ELIZA AHMED AND JOHN BRAITHWAITE 55

4. The Sensual Dynamics of Processes of Personal Reform:Desistance from Crime and the Role of Emotions&ADAM CALVERLEY AND STEPHEN FARRALL 81

5. Trends in Crime and Fear: Lessons from Chicago, 1994-2003&WESLEY G SKOGAN 101

6. Moral Indignation in the East Of England: A Youthful Twist on Ranulf's Ageing Thesis&ANNA KING AND SHADD MARUNA 123

PART Ⅱ: EMOTIONAL EXPERIENCES OF JUSTICE 145

7. Empathy for the Devil: The Nature and Nurture of Revenge&LAWRENCE W SHERMAN AND HEATHER STRANG 145

8. Reintegrative Ritual: Restorative Justice and Micro-Sociology&MEREDITH ROSSNER 169

9. Shame, Ethical Identity and Conformity: Lessons from Research on the Psychology of Social Influence&NATHAN HARRIS 193

10. Procedural Justice, Emotions and Resistance to Authority&KRISTINA MURPHY 211

PART Ⅲ: 'EMOTION WORK' IN CRIMINAL JUSTICE INSTITUTIONS 235

11. Dealing with Defiant Citizens: Building Emotional Intelligence into Police Work&BAS VAN STOKKOM 235

12. Managing Prisoners, Managing Emotion: The Dynamics of Age, Culture and Identity&ELAINE CRAWLEY 255

PART Ⅳ: VIOLENCE, RECONCILIATION AND CONFLICT RESOLUTION: DEALING WITH COLLECTIVE EMOTIONS 275

13. Alienation, Love and Hate as Causes of Collective Violence&THOMAS J SCHEFF 275

14. Dealing with Emotions in Peacemaking&JOHN D BREWER 295

PART Ⅴ: DEMOCRACY AND PENAL SENTIMENTS 317

15. Divided Sympathies: David Hume and Contemporary Criminology&RICHARD SPARKS 317

16. The Power and Limits of Populism: An Illustration from Recent Penal Developments in New Zealand&JOHN PRATT 331

17. Playing with Fire? Democracy and the Emotions of Crime and Punishment&IAN LOADER 347

Index 363