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Preface 1

Chapter One Establishment of Business Relations 1

Chapter Two Inquiry 16

Chapter Three Quotations and Offers 32

Chapter Four Making Counter-offers and Declining Orders 49

Chapter Five Acceptance and Orders 64

Chapter Six Terms of Payment 80

Chapter Seven Letter of Credit 99

Chapter Eight Packing and Shipment 115

Chapter Nine Insurance 134

Chapter Ten Complaints and Claim 149

Chapter Eleven Agency 170

Appendix 1 Sales Contract 194

Appendix 2 Letter of Credit 209

Appendix 3 Bill of Exchange 215

Appendix 4 Commercial Invoice 216

Appendix 5 Packing List 218

Appendix 6 Weight Note 220

Appendix 7 Certificate of Original 222

Appendix 8 Bill of Lading 224

Appendix 9 Inspection Certificate 227

Appendix 10 The People s Insurance Company of China Marine Cargo Transportation Insurance Policy 228

Appendix 11 Maritime Ports 231

Appendix 12 Airport(Airdrome) 245

Appendix 13 Useful Phrases and Expressions 248