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MODULE 13 1

Negotiations and Conflict Resolution Systems 1

Negotiations and Conflict Resolution Systems: Module Overview 1

Fit with the Framework on the Organization of the Future 1

Additional Readings and Sources 4

Negotiations and Conflict Resolution Systems 5

Overivew 5

Negotiations ,Conflict Resolution Systems,and the Organization of the Future 5

Negotiating in Interpersonal, Group ,and Organizational Settings 7

Cross- Cultural Negotiations and Conflict Resolution 11

Resolving Intraorganizational Conflicts 12

Summary 17

References 17

Managing Conflict: The Strategy of Dispute Systems Design, Jeanne M.Brett,Stephen B. Goldberg,and William L.Ury（Business Week Executive Briefing Service） 19

Quick Response: Key to Resolving Complaints, Ron Wilensky and Karen M.Jones（HR Magazine） 41

“Doing Mediation to Avoid Litigation,”Sybil Evans（HR Magazine） 46

“Negotiating with‘Romans’—Part,2”Stephen E.Weiss （Sloan Management Review） 50