商务英语口语PDF电子书下载

UNIT 1 As a Freshman in Workplace刚刚走入社会 3

1．Interview面试 3

2．Self Introduction自我介绍 4

3．First Time Meeting初次见面 6

4．Finding Topics找话题 7

5．Starting a New Job刚到新单位 8

UNIT 2 For Office Courtesy办公室应对技巧 13

6．Asking for Help from Colleagues请同事帮忙 13

7．Assigning Job指派工作 14

8．Asking About Schedule询问工作进度 15

9．Meeting Notification通知开会 16

10．Pointing out Mistake指出错误 17

11．Asking a Day Off by Phone打电话请假 18

UNIT 3 Communication and Negotiation沟通与协调 21

12．Making Proposals to Superrisor向上司提出建议 21

13．Instructing New Colleagues指导新来的同事 22

14．Encouraging Subordinates激励下属 23

15．Asking for a Raise要求加薪 24

16．Resignation提出辞呈 25

UNIT 4 In Reception接待来访 29

17．Receiving Customers接待来访客户 29

18．The Person Be Contacted Being Away受访者不在时 30

19．Guiding the Visitors to See the Person带来访者去见受访者 31

20．Asking the Visitor to Wait for While请来访者稍候 32

21．First Time Meeting初次相识 35

UNIT 5 The Visitors客户来访 35

22．Product Introduction介绍公司产品 36

23．Introducing Colleagues介绍同事 37

24．Introducing Supervisors介绍上司 38

25．See Customers Off送客 39

UNIT 6 Business Appointment商务约会 43

26．Request a Visit请求拜访 43

27．Set an Appointment Time约定拜访时间 44

28．Informing Other Party that You ll Be Late告知约会迟到 45

29．Changing Appointment Time变更约会时间 46

30．Visit Without Making an Appointment未事先约定的来访 47

UNIT 7 Receiving Foreign Customers接待国外客户 51

31．Introducing Company介绍公司 51

32．Visiting Factory参观工厂 52

33．Inviting Customer for Dinner招待用餐 53

34．Treating Customer with Tour招待旅游 54

35．Treating Customer with Snack茶点招待 55

UNIT 8 Receiving Phone Call接电话 59

36．Receiving Phone Call接电话 59

37．Transferring Phone Call转接电话 60

38．International Call国际电话 61

39．Take and Forward Message记下和传达留言 62

40．Leave Message on Recording Machine录音电话上留言 63

UNIT 9 Presentation Skill工作报告技巧 67

41．Foreword开场白 67

42．Goal Explanation目标说明 68

43．Proposal Explanation提案说明 69

44．Proposal Discussion议案讨论 71

45．Summarizing Conclusion会议总结 73

UNIT 10 Business Interaction商务上的互动 77

46．Inquiries询问 77

47．Promotion推销 79

48．Talking About a Product s Benefits强调商品竞争力 81

49．Quotation Negotiation报价及议价 83

50．Presuasion Reminders督促对方下决心 85

51．Small Talk During Negotiation商谈期间的闲聊 87

UNIT 11 Meeting会议 91

52．Greetings and Speeches致辞 91

53．Make a Report报告工作 93

54．Sales Review业务检讨 95

55．Entraordinary Motion临时动议 97

56．Conclusion结论 99

UNIT 12 Handling Complaints纠纷处理 103

57．Delayed Product Delivery交货延迟 103

58．Product Defects产品瑕疵 105

59．Requesting Compensation要求赔偿 107

60．Customer Service Complaint客户服务抱怨 108

UNIT 13 Negotiation谈判 113

61．Counter Offer提出条件 113

62．Bottom Line Inquiry探询对方底限 115

63．Reestablishing Conditions重定条件 117

64．Contract Signing签订合同 119

65．Payment Terms付款条件 123

UNIT 14 Price Negotiation议价谈判 123

66．Price Handling应付杀价 125

67．Final Bidding最后的出价 127

68．Asking for Customer s Agreement让客户认同 129

UNIT 15 Taking an Order接订单 133

69．Receiving on Order接受订单 133

70．Shortage Notice通知缺货 135

71．Product Damage货物损坏 137

72．Receivable Bills账款催收 139

UNIT 16 Purchasing采购 143

73．Requesting Samples索取样品 143

74．Product Packaging产品包装 145

75．Placing Orders下订单 147

76．Orders Push催货 149

UNIT 17 International Exhibition参加国际商展 153

77．Drawing Customers招呼客户 153

78．Introducing Products介绍商品 154

79．Asking for a Trial Order请客户下试用订单 156

80．Inviting Customers to Visit the Booth联络客户亲临摊位 158

81．Approaching Buyers拜访买家 160

UNIT 18 Overseas Sales Review海外商务考察 165

82．Flight Reservation预订机位 165

83．Booking a Hotel预订饭店 167

84．Making on Appointment约定拜访时间 169

85．Visting拜访 171

86．Talking About Sales Marketing Information交换市场信息 173

87．Calling Back the Office给公司回电话 175