商务英语脱口说PDF电子书下载

Chapter ⅠMeeting People 第一章 与人见面 3

☉Receiving a Visitor at the Airport 机场接人 3

☉Seeing a Visitor Off 送别客人 5

☉Making Introduction 介绍认识 7

☉Meeting a Customer 见客户 17

☉Meeting a Job-seeker 会见求职者 19

☉Introducting New People 介绍新人 32

☉Introducing the Company 介绍公司 34

☉Meeting a New Boss 见新老板 36

☉Meeting a New Employee 见新员工 38

Chapter ⅡMaking an Arrangement 第二章 作安排 43

☉Making an Appointment安排约会 43

☉Delaying an Appointment 推迟约会 49

☉Cancelling an Appointment 取消约会 51

☉Making an Invitation 邀请 53

☉Arranging a Meeting 安排会议 61

Chapter Ⅲ Arranging a Business Trip第三章 安排商务旅行 77

☉Arranging a Business Trip 安排商务旅行 77

☉Booking Tickets 订票 79

☉Reserving a Room 订房 83

☉Cancelling a Reservation 取消预订 87

☉Renting a Taxi 租的士 89

☉At the Airport 在机场 91

☉On the Plane 在飞机上 95

☉At the Reception Desk 在接待处 97

☉Finding a Restaurant 寻找餐厅 101

☉In the Hotel 在酒店 103

☉Room Service 客房服务 107

☉Wake-up Call Service 唤醒服务 111

☉Checking Out 结账 113

Chapter Ⅳ Daily Work第四章 日常工作 117

☉Asking for Information 询问信息 117

☉Returning a Call 回电话 132

☉Asking for Help 请求帮助 134

☉Computer Operation 电脑操作 136

☉Booting a Computer 启动计算机 138

☉Word Processing 文字处理 140

☉Printing Problems 打印问题 142

☉Recommending a New Software 推荐新软件 144

☉Sending a Telegram 发电报 146

☉Sending a Letter发信 148

☉Sending a Parcel 寄邮包 153

☉Calling a Courier Service 专递服务 155

☉Using the Fax Machine 使用传真机 157

☉Asking for Approval 请求同意 161

☉Talking about New Work 谈论新工作 163

☉Clarifying Details 明确细节 165

☉Talking about Business 谈论业务 167

☉Discussing the Sales Targets 讨论销售目标 169

☉Talking about Business Condition 谈论经营状况 171

☉Discussing a Project 讨论方案 173

☉Clarifying Duty 明确责任 175

☉Giving Different Opinions 提供不同意见 177

☉Solving Problems 解决问题 179

☉Telling Good News 告知好消息 187

☉Complaining about Work 抱怨工作 193

☉Congratulations 祝贺 199

☉Making an Invitation 邀请 201

☉Farewell before Retiring 退休告别 203

ChapterⅤ Making a Deal第五章 做生意 207

☉Talking about Business 商务洽谈 207

☉Talking about Prices 谈价钱 221

☉Counter Offer 还盘 233

☉Making Inquiries 询问 237

☉Placing an Order 订货 245

☉Analysing Quality 分析质量 253

☉Talking about Payment 讨论付款 255

☉Packing 包装 259

☉Shipping 运输 261

☉Taking Out Insurance 投保 263

☉Asking the After-sale Services 询问售后服务 269

☉Discussing an Agreement 讨论协议 271

☉Closing a Deal 达成协议 273

☉Making Claims 索赔 275

☉Accepting Claims 同意索赔 279

☉Visiting a Customer 回访客户 281

☉Making Complaints 抱怨 283

☉Tracking Down and Order 追查订单 295

☉Asking for a Refund 请求退款 297

ChapterⅥ Social Activities & Entertainment 第六章 社交与娱乐 301

☉Making an Invitation 邀请 301

☉Attending a Party 参加晚会 307

☉At a Dance 在舞会上 313

☉Recreation 娱乐 317

☉Hobby 爱好 319

☉Sports 运动 323

☉Food 食物 325

☉Thanks for Hospitality 感谢款待 327