饭店住宿英语即学即用PDF电子书下载

Part 1 1

Unit 1 预订房间 Making a Room Reservation 7

Unit 2 接待处入住 Checking in at the Reception Desk 14

Unit 3 行李服务 Luggage Service 22

Unit 4 外币兑换 At the Foreign Exchange Desk 28

Unit 5 处理客人投诉 Settling the Guest s Complaints 36

Unit 6 结帐 Checking out 42

Part 2 54

Unit 7 整理房间 Making up A Room 54

Unit 8 引领客人入房 Guiding Guests to Their Rooms 60

Unit 9 房间服务 Room Service 66

Unit 10 叫醒服务 A Wake up Service 72

Unit 11 取要洗衣物 Taking Laundry 78

Unit 12 代为购物 Shopping for a Guest 88

Part 3 98

Unit 13 传真和电子邮件服务 Fax E-Mail Service 98

Unit 14 打长途电话和留言服务 Making A Long-distance Call and Taking Message Service 104

Unit 15 预订桌位 Making a Reservation 110

Unn 16 安排客人就座 Seating the Guest 116

Untt 17 早餐服务 | Breakfast Service| 124

Unit 18 早餐服务 ||Breakfast Service|| 134

Part 4 146

Unit 19 点菜 |Taking an Order| 146

Unit 20 点菜 ||Taking an Orer|| 154

Unit 21 处理客人的抱怨和不满 Handling Complaints 166

Unit 22 餐厅付帐 Paying the Bill 174

Unit 23 代理订票 Booking Tickets for the Guest 182

Unit 24 在酒店商场部 At the Hotel Shop 192