怎样做一个顶级秘书PDF电子书下载

Introduction 2

引言 3

Secretaries at Work 6

秘书的工作 7

Getting Qualified 8

获得资格证明 9

Trendy Training 12

参加时髦的培训课程 13

The Art of Looking Busy 22

忙的艺术 23

Your Image 28

形象包装 29

Secretary's Survival Kit 30

有用的工具包 31

Conquering Electronic Equipment 36

征服办公电子设备 37

The Paper Mountain 44

Communicating 44

交流信息 45

怎样处理文书 45

The Might Memo 46

怎样处理备忘录 47

Letters of Complaint 48

怎样处理投诉信 49

Presentation 50

文字表达 51

Talking to Your Boss 52

怎样与上司交谈 53

Mastering the Telephone 54

怎样使用好电话 55

Getting to Grips with the Grapevine 58

怎样利用小广播 59

Handling VIPs 62

怎样与重要人物交往 63

Fending and Defending 72

怎样保护自己，劝退来客 73

Playing Hostess 78

怎样安排应酬 79

Training Your Boss 90

训练上司 91

Devising a Training Programme 94

制定培训计划 95

Dictation 100

口授训练 101

Diaries 106

汇报训练 107

Deception 108

做掩护训练 109

Some Do's and Don'ts 110

Delegation 110

指派任务训练 111

该做和不该做的事 111

Changing Your Job 114

找新工作 115

Agencies 116

秘书介绍所 117

The Job Ads Jungle 120

招聘广告中的花招 121

Temping 130

当临时秘书 131

Your Working Environment 134

工作条件 135

Starting Your New Job 140

怎样着手新工作 141

A Strategy for Success 142

成功的奥秘 143

A Career for Life 146

终生职业 147