电话英语技巧PDF电子书下载

Unit 1 Beginning a call 打电话的开场白 1

Unit 2 Waiting and calling back 等候与回电 11

Unit 3 Getting through to the wrong person 找错了人 21

Unit 4 Getting the right person 找准了人 31

Unit 5 The wrong number and directory enquiries 拨错号码与查询号码 41

Unit 6 International calls 国际电话 51

Unit 7 Phoneproblems 电话出了问题 61

Unit 8 Messages and arrangements 留言及作出安排 71

Unit 9 Checking details 核实具体安排 83

Unit 10 Bookings 预订事宜 95

Glossary 词汇表 107

Tapescript and Answer Key 114