旅游英语PDF电子书下载

Part Ⅰ． E nglish in Travel 1

Unit One Arrival 1

Lesson 1 At the Airport 1

Lesson 2 Customs Inspection 11

Lesson 3 Transportation 23

Unit Two Sales Deals 36

Lesson 4 At the Bank 36

Lesson 5 Mail Service 47

Lesson 6 Shopping 61

Lesson 7 Business Negotiations 74

Unit Three Sight-seeing 84

Lesson 8 Touring Scenic spots 84

Lesson 9 Visiting the Palace Museum 94

Lesson 10 The Landscape in Guilin 102

Lesson 11 Climbing Mount Huangshan 111

Lesson 12 Visiting ghe Great Wall 122

Lesson 13 Visiting ghe Terra-Cotta Warriors 133

Unit Four Departure 142

Lesson 14 Saying Farewell 142

Part Ⅱ．Hotel English 151

Unit One The Front Office Service 151

Lesson 1 Room Reservations 151

Lesson 2 Receiving Guests 159

Lesson 3 Introducing Hotel 168

Lesson 4 Information Desk 177

Lesson 5 The Front Cash 185

Unit Two Chamber Services 197

Lesson 6 Chamber Services 197

Lesson 7 Laundry Services 203

Lesson 8 Miscellaneous Services 212

Lesson 9 Reservation for Dinner 220

Unit Three Restaurant Services 220

Lesson 10 Seating Diners and Taking Orders 230

Lesson 11 At Bar 240

Lesson 12 Paying for Dinner 248

Unit Fonr Other Services 259

Lesson 13 Settle Complains 259

Lesson 14 Dealing With Special Problems 270

Lesson 15 Sale Negotiation 280

Lesson 16 Interview 289

APPENDIX 1 304

Hotel Categories and Classifications 304

APPENDIX 2 306

Hotel Organization Chart 306

APPENDIX 3 309

The Profiles of Major Tourism Countries and Regions 309

APPENDIX 4 315

APPENDIX 5 317

Wines 317

Beverage 319

APPENDIX 6 319

Fruits 319

APPENDIX 7 321

Refreshment ，Pastry and Dessert 321

APPENDIX 8 323

list of Fresh Flowers 323

APPENDIX 9 324

Chimese Food and Western Food Menu 324

APPENDIX 10 338

Scenic Spots in China 338

APPENDIX 11 340

Time Differences between Beijijng and Major Cities in the World 340

APPENDIX 12 342

Festival 342