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Programme 1 Concluding a Contract 1

Passage 1:Oil Majors Disagree on Contract 2

Passage 2:Company Expands Co-operation 4

Programme 2 Packaging of Products 15

Passage 1:Coca-Cola Promises“Greener”Drinks Bottles 16

Passage 2:Food Standards to Be Clarified,Unified 19

Programme 3 Sole Agent 29

Passage 1:Ng Fung Hong Refutes Charges of Profiteering over Beef Monopoly 30

Passage 2:Govt,Private Owner Join Luxury Fever 34

Programme 4 Commodity Inspection 45

Passage 1:Shaanxi Commended by State Council Inspection GrouP For Market Supply and Supervision 46

Passage 2:Pork Ribs Destroyed after Banned Additive Detected 49

Programme 5 Delivery and Shipment 59

Passage 1:Expand and Deliver(excerpts) 60

Passage 2:Volvo Jan Truck Deliveries Weakest in 3 Years 63

Programme 6 Complaints and Claims 73

Passage 1:Complaints on Interuet Shopping Rise Sharply 74

Passage 2:Beyond the Arc Analyzes CFPB Complaint Data to Enhance Customer Experience 77

Programme 7 Business Arbitration 89

Passage 1:Arbitration in China.Get Used to It 90

Passage 2:Make HK a Business Arbitration Center 93

Programme 8 Business Logistics 103

Passage 1:At AFN,Employees are Treated with the Same Consideration as Customers 104

Passage 2:China Logistics Group Launches Domestic Trucking Services Operation In China 107

Programme 9 Business Insurance 117

Passage 1:Online Business Insurance Agent insureon Receives Near-Perfect Score for Customer Loyalty 118

Passage 2:Entrepreneurs Protect against Risks to Business 121

Programme 10 E-commerce 131

Passage 1:3 E-commerce Trends to Watch in China in 2013 132

Passage 2:China will Become the World's Most Valuable Market for E-commerce 135

Key to the Work Book 145

Key to the Reading Book 157

References 176