群体与团队管理 英文版PDF电子书下载

Introduction 1

The aim 1

The focus 2

The reader 3

The reading 3

The words 4

My background 5

Influences 5

Part 1:Identity 9

1 Groups and teams:What is the difference? 9

What makes a team a team? 10

The differences between groups and teams 15

Summary 20

2 Resources,roles and responsibilities 21

Resources 21

Roles 30

ResPonsibilities 32

Balancing roles and resources 33

Summary 37

3 Leadership 39

Defining the responsibility 39

Selecting strategies 44

Selecting styles 50

Summary 54

4 Self-identity 56

Feelings of accomplishment 56

Recognition 58

Authority 61

Purpose 63

Summary 66

Part 2:Process 66

5 Product and process 71

Product v process 72

The four levels of process 73

Summary 82

6 Managing process 84

Procedure and effective meetings 84

Structure and the maximization of resource 98

Behaviour and effective communication 106

Social dynamics and a climate of openness 110

Summary 116

7 Process and the individual 118

Feelings of accomplishment 119

Recognition 121

Authority 123

Purpose 125

The pendulum 126

Summary 132

Part 3:Skills 137

8 Interactive skills 137

9 Groupworking skills 142

Airtime 143

Information 154

Ideas 164

Reaction 178

Clarity 194

Summary 198

10 Process management skills 200

Managing meetings 200

Managing group dynamics 207

Summary 220

11 Influencing skills 221

Persuasion styles 222

Persuasion strategy 228

Persuasion skills 234

Summary 244

Index 247