实用英文秘书手册 a handbookPDF电子书下载

PART Ⅰ 1

The Secretarial Profession—Perspective and Prospect 3

A Message to Management 6

China's Open Window—A Glimpse at the Future 10

上篇 导论 13

秘书工作：透视与前景 15

向经理层传达的信息 18

中国对外开放的窗口——秘书工作的灿烂前途 24

PART Ⅱ—SECRETARIAL PRACTICE AND PROCEDURES 27

Communications—Mail and Mailing Procedures 29

Communications—Telephone 41

Communications—Public and Customer Relations 45

Dress,Grooming,and Health 54

Etiquette and Protocol 58

Filing Systems—Filing Procedures 70

Travel Arrangements 77

Reference Material and Secretarial Manual 82

Secretarial Control Records 87

Meetings and Conferences—at home base 89

Meetings and Conferences—out of town 98

Meetings with and Entertainment of Foreign Guests 101

When the boss is away 103

Coping with multiple bosses 104

Appendixes Ⅰ—Ⅻ(see Index) 109

中篇 秘书工作的实践与程序 125

通讯联络：邮件与邮件收发程序 127

通讯联络：电话 139

通讯联络：公共关系及客户关系 143

服装、整洁与健康 152

礼仪与礼规 156

文件管理系统：文件存档程序 169

出访安排 176

参考资料和秘书手册 181

秘书监控记录 186

会议安排——在本部 188

会议安排——在外地 196

会见与招待外宾 199

老板外出时 201

与多位经理或主管人员打交道 202

附录Ⅰ—Ⅻ（详见附录细目） 205

PART Ⅲ—GUIDELlNES FOR LETTER WRITING 221

Letters the secretary writes 225

Acknowledgment without an answer 226

Acknowledgment and transfer for response 227

Acknowledgment with an answer 229

Requesting an appointment 230

Agreeing to an appointment 232

Refusing an appointment 233

Making travel plans 234

Requesting airline reservations 236

Requesting hotel reservations 237

Requesting a refund on unused tickets 238

Request for correction of errors in account 240

Omission of enclosures 242

The Personal Message in Business 243

Letters of appreciation 243

Letters of sympathy—internal contact 245

Letters of sympathy—external business contact 248

Acknowledgment of letters of sympathy 249

Letters of congratulation 250

Letters of acceptance 251

Letters of declination 252

Letters of acceptance of speaking engagement 253

Letters of declining invitation to speak 255

Letters cancelling a speaking engagement previously accepted: 255

(a)after telephone contact 255

(b)within short period of acceptance 257

下篇 英文信函写作指南 259

由秘书执笔的信函 263

告知收到来信但对具体事项不作答复 264

告知收到来信并已转请某人答复 265

告知收到来信并对具体事项给予答复 267

会见预约 268

同意对方提出的会见 270

婉拒会见 272

安排出访计划 273

预订机票 275

预订旅馆房间 276

要求给未使用的票退款 277

要求改正帐单错误 279

告知对方来信中漏放附件 281

商业中的私人社交信函 283

感谢信 284

慰问信（对内） 286

慰问信（对外） 289

答复慰问 290

贺信 291

接受邀请 292

谢绝邀请 293

接受讲演邀请 294

谢绝讲演邀请 296

取消原来接受的讲演邀请——在用电话通知之后 297

接到邀请后短期内取消已接受的讲演邀请 299