邮轮实用英语PDF电子书下载

Part Ⅰ Check In＆Out 1

Unit One Making Reservation 3

Unit Two Check In 13

Unit Three Concierge Service 21

Unit Four Handling Complaints 29

Unit Five Cashier 37

Part Ⅱ Housekeeping Department 45

Unit Six Chamber Service 47

Unit Seven Laundry Service 54

Unit Eight Special Services 60

Unit Nine Maintenance Service 66

Unit Ten Amenities 70

Part Ⅲ Food and Beverage 83

Unit Eleven Table Reservation 85

Unit Twelve At the Chinese Restaurant 96

Unit Thirteen At the Western Restaurant 109

Unit Fourteen At the Bar 119

Unit Fifteen Room Service 130

Part Ⅳ Cruise＆Service Department 141

Unit Sixteen At the Fitness Center 143

Unit Seventeen Shopping 151

Unit Eighteen Shore Excursior 161

Unit Nineteen At the Theatre 174