国际邮轮服务英语PDF电子书下载

前言 1

Chapter 1 Front Office Department 1

Unit 1 Providing Information for Passengers 3

Unit 2 Paying for Purchases Made on Board 13

Unit 3 Dealing with Passenger Complaints 23

Unit 4 Embarkation and Disembarkation 32

Unit 5 Lost and Found 45

Unit 6 Bill Settlement 54

Chapter 2 Tour Department 63

Chapter 3 Housekeeping Department 73

Unit 1 Housekeeping Operations 75

Unit 2 Make-up Rooms 82

Unit 3 Turn-down Service 89

Unit 4 Collecting Laundry 96

Unit 5 Returning the Clothes 104

Unit 6 Locations on Board 110

Chapter 4 Food and Beverage Department 118

Unit 1 Restaurant Service 120

Unit 2 Bar Service 129

Unit 3 Room Service 138

Chapter 5 Entertainment Department 146

Unit 1 Show Time 148

Unit 2 Shopping and Photographing 156

Chapter 6 Galley Department 164

Unit 1 Cooking Methods 167

Unit 2 Galley Tools and Equipment 172

Unit 3 Vegetables 178

Unit 4 Fruits 183

Unit 5 Meat 186

Unit 6 Galley Daily Conversation 193

Appendix：邮轮旅游常用词汇表 199

听力原文和习题答案 204

后记：我和邮轮旅游 244