民航地面服务实用英语PDF电子书下载

Unit 1 Web Site Bookings 1

Warm up 2

Reading Activity 14

Special Ticketing Arrangements for Outbound Travel Alert of × × × 14

Memory Work 20

Unit 2 Oversales and Refund poticy 22

Warm up 23

Reading Activity 35

Airport Check-in 35

Memory Work 44

Unit 3 Baggage Handling—Baggage Weight Concept 46

Warm up 47

Reading Activity 59

Airport Guide 59

Memory Work 64

Unit 4 Air Travel lnformation Service 66

Warm up 67

Reading Activity 79

Changi Airport Transfer Service 79

Sydney International Airport 80

Memory Work 84

Unit 5 Heathrow Airport 86

Warm up 87

Reading Activity 101

Airport Lounges 101

Memory Work 105

Unit 6 Airport Security lnformation 107

Warm up 108

Reading Activity 120

Boarding Announcement 120

Memory Work 124

Unit 7 BA Gotd Benefits 126

Warm up 127

Reading Activity 136

Your Rights in the Event of Flight Delay or Flight Cancellation 136

Memory Work 139

Unit 8 Consignments Ready for Carriage and Restriction in Acceptance 141

Warm up 142

Reading Activity 155

Aircraft Layout 155

Memory Work 160

Unit 9 lmport/Transit/Export Regulations 162

Warm up 163

Reading Activity 181

Insurance Claims 181

Memory Work 185

Appendix 1 Airline Codes 187

Appendix 2 Country Codes， City Codes and Airport Codes 194

（一）亚洲 194

（二）大洋洲 200

（三）欧洲 201

（四）非洲 209

（五）美洲 213

（六）美国 216

Appendix 3 Collection of Aviation Terminology 219

（一）旅行证件 219

（二）客票销售 219

（三）值机 220

（四）航饮 221

（五）航班不正常与特殊旅客服务 222

（六）机场设施与服务 223

（七）货运服务 224

1.货物品名 224

2.体积与重量 225

3.运输文件 226

4.运价/收费 226

5.货物不正常运输 227

6.储存注意事项 227

7.海关部门 228

8.杂项 228

（八）电报简语 229

Key to the Exercises 230

References 242