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空乘英语

空乘英语PDF电子书下载

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  • 电子书积分:9 积分如何计算积分?
  • 作 者:孟志红主编
  • 出 版 社:上海:上海交通大学出版社
  • 出版年份:2015
  • ISBN:9787313137166
  • 页数:181 页
图书介绍:全国高等院校民航专业应用人才培养规划教材系列。本书根据空中乘务员实际工作需求而设计和编写,旨在通过真实的行业背景、身临其境的职业场景、原汁原味的客舱用语、实用丰富的民航知识和有针对性的练习来提高学生英语交际能力和客舱服务水平,实用性强。全书共20个单元,每单元由四部分组成。其中,每单元的Part One(对话)和Part Two(广播词)为本书的重点,应在课堂上重点讲解并让学生充分练习,以达到学以致用的目的;Part Three(语音)应在教师的指导下在课堂上完成;Part Four(阅读)的内容可以作为泛读材料,要求学生在课前预习,上课时教师进行检查,并根据学生掌握的情况进行适当的讲解
《空乘英语》目录
标签:空乘 主编

Chapter Ⅰ Pre-flight Service 1

1.1 Guests Boarding(1) 1

1.2 Guests Boarding(2) 4

1.3 Showing the Seats 6

1.4 Arranging Luggages 10

1.5 Welcoming Announcements 14

1.6 Cabin Safety Inspection 19

1.7 How to Beat Jet 20

1.8 Qualifications of Flight Attendants 25

1.9 Pre-flight Preparation 29

Chapter Ⅱ In-flight Service 35

2.1 Flight-introduction Broadcast 35

2.2 Cabin Inspection Service 43

2.3 Broadcast Before Meal Service 46

2.4 Catering Service 49

2.5 Duty-free Goods 52

2.6 Air-sickness Service 57

2.7 Earache-problem Solving 60

2.8 Bump Problem Solving Service 64

2.9 Talk about Chinese Tea 66

2.10 Talk about Chinese Silk 68

2.11 The Basic Medical Knowledge of Flight Attendants 70

2.12 VIP Service Cases 72

2.13 Teamwork of Flight Attendants 83

Chapter Ⅲ Landing Service 89

3.1 Security Service Before Landing 89

3.2 Landing Broadcast 91

3.3 Farewell Service 94

3.4 Safety Common Sense of Taking off and Landing 100

3.5 Special Case Handling Broadcast Before Landing 107

Chapter Ⅳ Emergency Land ing 112

4.1 Impact Pose Safety Guidance 112

4.2 Oxygen Mask Using Guidance 114

4.3 Emergency Escape Guidance 118

4.4 General Knowledge of Anti-terrorism 121

Chapter Ⅴ Interview 125

5.1 Experiences 125

5.2 Personality Characteristics Introduction 130

5.3 Answering Interview Questions 134

5.4 Interview Notice 139

Chapter Ⅵ Tests 147

6.1 Flight Attendant English Test 1 147

6.2 Flight Attendant English Test 2 152

6.3 Flight Attendant English Test 3 155

Appendix Ⅰ Test Score Standard of Air-passenger Service English 160

Appendix Ⅱ Vocabularies of Air-passenger Service English 162

Appendix Ⅲ Signs in the Airpor 174

Appendix Ⅳ Airline Code 177

Appendix Ⅴ Airport Code 179

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