旅游服务与管理英语练习答案PDF电子书下载

Unit 1 What Is Tourism? 1

Unit 2 How to Be a Good Tour Guide? 9

Unit 3 Tourism Information 17

Unit 4 Booking Service 24

Unit 5 Sales and Promotion(Ⅰ) 32

Unit 6 Sales and Promotion(Ⅱ) 40

Unit 7 Seeing in the Tourists 48

Unit 8 Checking-in at the Hotel 56

Unit 9 Sightseeing in the Fairyland 65

Unit 10 Seeing Is Believing 73

Unit 11 Dining in China 80

Unit 12 Entertainment 88

Unit 13 Shopping 97

Unit 14 Seeing Off the Guests 105

Unit 15 Outbound Travel(Ⅰ) 114

Unit 16 Outbound Travel(Ⅱ) 122

Unit 17 Settling Complaints 129