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Series 1 History of Founder Limited 1

Act 1 Introduction of the Management Team 3

Act 2 Interview 5

Act 3 Evolution of Property Management 9

Series 2 Organization of Founder Limited 15

Act 4 Meeting Her Potential Boss 17

Act 5 Positions in Founder Limited 19

Series 3 Relations with the Owner 27

Act 6 Lily's First Workday 29

Act 7 A Referee Between Buyer and Seller 32

Series 4 Finding a Tenant Who Will Pay on Time 37

Act 8 Second Workday in the Business Department 39

Act 9 The Relationship Between the Property Manager and the Tenant 42

Series 5 Some Specific Advice on Dealing with Tenants 47

Act 10 Asking for Advice 49

Act 11 Dealing with the Angry Caller 53

Series 6 Leases 59

Act 12 In the Leasing Department 61

Act 13 Rights and Responsibilities of Lessees and Lessors 65

Act 14 A Case to Remember 69

Series 7 Contract 71

Act 15 Elements for a Valid Contract 73

Act 16 Rights and Responsibilities of Lessees and Lessors 76

Act 17 Sally's Story 80

Series 8 Collecting the Rent 81

Act 18 Thomas'Headache 83

Act 19 Rent Collecting 86

Act 20 A Run-away Tenant 91

Series 9 Maintenance 93

Act 21 Maintenance Department 95

Act 22 Who Is Responsible for the Repairs 97

Act 23 Maintain the Lawn in Good Condition 100

Series 10 Commercial Property 103

Act 24 Buildings Features 105

Act 25 Suite Options 106

Act 26 Office Properties 108

Appendix Ⅰ Supplementary Reading 111

Appendix Ⅱ Tapescripts 132

Appendix Ⅲ Key for Reference 148