人员管理 英文版PDF电子书下载

ContentsIntroduction 1

The aim 1

The reader 2

The reading 2

The words 4

My background 4

Influences 5

Part 1:Choices1 What kind of manager are you? 9

Doers and developers 10

External factors 11

Internal factors 13

The excuses:time and skill 14

Delegation 15

Summary 17

2 Areas of involvement 19

Activity 20

Performance 21

Activity/performance overlap 22

Career 23

Life 24

Overview 26

Summary 28

3 Influencing factors 30

The organization 30

The people 39

You 49

Part 2:Planning4 The performance management process 61

Overall objectives 63

Levels of objective 64

Goal setting 69

Objectives and processes 72

The problems with appraisals 73

The on-going process 74

Summary 77

5 Planning appraisals 79

Preparing the agenda 80

Identifying outcomes 90

Diagnosing performance problems 96

Strategies and solutions 98

Creating the appropriate climate 103

Summary 111

6 Planning coaching 113

Being proactive 115

Prioritizing your coaching effort 116

Identifying helping strategies 125

Summary 139

Part 3:Skills7 Preface 143

Interactive skills 143

The five components 145

Developing interactive skills 146

8 Climate 148

Starting up 150

Encouraging openness 157

Summary:managing climate 163

9 Clarity 165

Structuring 166

Seeking clarification 177

Reacting clearly 178

Summary:providing clarity 181

10 Content 183

Principles 184

Structure 187

Skills 193

Summary:managing content 203

11 Commitment 205

The basis of resistance 206

Strategies for developing need 210

Planning a persuasion 214

Skills 215

Strategic questions 216

Summary:generating commitment 222

12 Confrontation 224

The avoidance cycle 225

Facing things early 227

Monitoring your feelings 229

Facing things effectively 230

Summary:handling confrontation 240

Index 243