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Unit One A Workday in the Office 1

Unit Two Office Arrangements 8

Unit Three Mails 13

Unit Four Receiving and Giving Orders 19

Unit Five Receiving Visitors 27

Unit Six Making an Appointment 32

Unit Seven Travel Affairs 38

Unit Eight Activities 43

Unit Nine Meetings 49

Unit Ten Notice 54

Unit Eleven Financial Affairs 58

Unit Twelve Settling Controversies 63

附录1 常见职务、职位英文译名 69

附录2 词汇总表 71