涉外酒店英语PDF电子书下载

目录 2

1 Registration in ahotel　请客人登记 2

2 Introduction of facilities　设施介绍 5

3 Guiding guest to his room　带领客人去房间 8

4 Exchanging money 换钱 10

5 Cashing travel checks　兑现旅行支票 13

6 Checking the meter reading　核实电话计时表的记录 16

7 Explanation to theguest　向客人作解释 22

8 Ordering newspapers　订阅报纸 24

9 An apology for the delay of newspapers 为报纸送晚了表示歉意 27

10 Receiving a notice of package　收到包裹通知 29

11 Looking for a letter　查找一封信 33

12 Announcement to guest for visitors　通知有客人来访 36

13 Visitation after 11∶00p.m.　晚上11点以后的拜访 39

14 Asking guest for his bill　提醒客人付账 42

15 Paying by credit card　用信用卡结账 45

16 Paying cash in U.S.dollars　用美元现金结账 48

17 Guest's inquiry about interest charge of debit notice 客人询问有关利息欠单事宜 51

18 A message　记录留言 55

19 Checking out　结账 58

20 Well-wishing　祝愿 61

21 Arranginga taxi　安排出租车 63

客房 66

1 Showing the room to the guests　向客人展示房间 67

2 Going over list of furnishings　查对客房设施清单 71

3 Establishing lines for communication 建立与客人的沟通关系 73

4 Room service　客房服务 76

5 Permission from guests　取得客人允许 78

6 Leaving　离开客人房间时的礼貌用语 80

7 Special requests　特殊要求 82

8 Morning call　唤醒服务 86

9 Miscellaneous questions　其他问题 89

10 Checking laundry slip　核对洗衣单 92

11 Fail to deliver laundry on time　未按时送回洗烫衣服 95

12 Wrong delivering　送错房间 98

13 Unsatisfactory and complaint　客人不满意 101

14 Complaint about the bill　抱怨费用太高 104

15 Washing of miscellaneous items　其他的洗涤服务 108

16 Toilet problems　卫生间的问题 111

17 Complaint about quality of cleaning service 清洁服务质量投诉 114

18 Other problems　其他问题 116

19 Arrangement for the facility repairing 安排时间为客人修理设备 120

餐饮 122

1 Booking a table by telephone　电话预订 123

2 Areservation with special requirement　专门预订 126

3 The restaurant is full　餐厅客满 129

4 Room service　送餐服务 132

5 Breakfast for tourists　旅游者的早餐 135

6 Coffee break　休息时的点心 139

7 The formal banquet　正式宴会 142

8 Recommendation of some special dishes　推荐风味菜 145

9 Chinese food　中餐 148

10 Dessert　甜点 151

11 Soldout of something　东西售完 154

12 Paying the bill　付账 157

13 Amiscalculation on the bill　账单上的差错 161

14 Rejecting tip politely　礼貌地拒绝客人的小费 164

15 Special services 特别服务 167

16 Finding lost property　找回失物 170

17 Complaints　投诉 173

18 Servicein a bar　吧台服务 178

19 In a snack bar　在小吃店 181

20 Ina night club　在夜总会 184