作业管理 英文版PDF电子书下载

Contents 1

1 Managing operations 1

The role of operations management 2

The mix of manufactured items and services 2

Misunderstandings of the operations management task 6

Key points review 7

2 Strategic context 9

Functions dominate strategic outcomes 9

Functional strategies vis-a-vis a corporate strategy 9

The reactive role of operations management 11

Markets are inherently different and dynamic whilst operations management is inherently fixed 13

Linking marketing and operations 13

Technical and business specifications 15

Differentiating the task 16

Order-winners and qualifiers 17

Achieving the link 18

The reality of strategic debate 23

Benchmarking 24

Market-or marketing-led？ 25

key points review 25

3 OPerations and design 28

Operations and design 28

Operations management’s responses to supporting product/service range 35

key points review 37

Notes 38

4 The delivery system 39

The transformation process 39

Process choice 40

Process alternatives 41

The reality of process choice 44

The fixed nature of process investments 46

Trade-offs of process choice 47

Products/services and markets 49

Operations 49

Organizational implications 52

Hybrid processes 53

Product/service profiling 59

Issues in service delivery systems 63

Capacity decisions 65

Location 70

Layout 70

Bottlenecks 70

Reviewing delivery systems 72

Operational approaches to improving the delivery system 73

key points review 75

NoteS 76

5 Controlling operations 79

Planning and control systems 79

Aggregate planning 81

Operations control 84

Developments in planning and control systems 90

Shoot-term changes to meet demand fkuctuations 96

Inventory control systems 99

The functions provided by inventories 101

Approaches to controlling inventory 102

key points review 105

Notes 106

6 QUality 108

Concept of quality 108

Quality assurance and quality control 109

Developments concerned with quality 109

Service issues 116

Key points review 118

Notes 119

7 The job of work in the 1990s 120

Managerial philosophies of work 120

Outcomes 122

Traditional approaches 123

Operations management alternatives 126

Key points review 137

Notes 138

Index 141