办公室英语实况会话PDF电子书下载

Ⅰ．办公室业务OFFICE WORK 2

1．摘记，口授笔录，翻译Taking Notes,Dictations,Translatons 2

前言 3

2．信函的起草，完成，发送Preparing Letters,Outgoing 4

3．处理收件Preparing Letters,Incoming 8

4．提供资料（文件，报纸文章等）Presenting Information(Documents,Newspaper Articles,etc.) 10

5．会议，出差的计划Planning a Meeting,Trip 14

6．办公室程序Office Procedures 16

7．培训新任秘书Training a New Secretary 20

8．归档Filing 22

9．专门业务——文字处理Specialized-Word Processing 26

10．专业业务——报表Specialized-Spreadsheets 28

11．专业业务——数据库Specialized-Databases 32

12．专业业务——电子邮件Specialized-Electronic Mail 34

13．专业业务——电传·电报Specialized-Telex,Telegram 38

1．一般用语General Greetings 42

Ⅱ．接待RECEPTION 42

2．求职者Job-Seeker 44

3．新进职员New Employee 48

4．约会来访Visit with Appintment 50

5．未约定的来访Visit without Appointment 52

6．主管Executive 56

7．特殊访客（家人）Special Visitor(Family) 58

8．外国访客Foreign Visitor 60

9．修护人员Servicemen,Repairmen 64

10．政府官员Government Official 66

11．带领参观Giving Tour,Guiding 68

12．提供茶点Offering Drinks,Food 72

13．慰藉（卫生纸，药物）Giving Comforts(toilet,medicine) 74

14．特别协助（口译）Special Assistance(Interpreting) 78

15．指路Giving Directions 80

16．行程说明Explaining an Itinerary 82

17．送客Sending Someone Off 84

Ⅲ．电话TELEPHONE 88

1．一般用语General Greetings 88

2．资料（公司内部）Information(inter-co.) 90

3．资料（公司外部）Information(extra-co.) 92

4．查号协助Directory Assistance 94

5．服务Services 96

6．发票资料Invoice Information 98

7．商品Goods 102

8．约会Appointments 104

9．交通工具的订位Transportation Reservations 106

10．订房间Room Reservations 108

11．交货Deliveries 110

12．投诉Complaints 112

13．投诉跟催Complaint Follow-up 116

14．拒绝·取消Refusals,Cancellations 118

15．答应Acceptances 120

16．致谢Thanks 124

17．致贺·亲善Congratulations＆Goodwill 126

18．慰问Sympathy 130

19．法律协助Legal Assistance 132

20．公共设施Utilities 134

21．电报Telegram 136

22．银行·外币兑换Banking,Foreign Exchange 138

23．国际贸易付款Foreign Trade Payments 140

24．国际电话接线员International Operator 142

25．股票，债券Stocks,Securities 144

26．秘书服务Secretarial Services 146

27．紧急事宜Emergency 148

28．财务问题Financial Problems 150

29．总机Switchboard Operation 154