职场英语PDF电子书下载

Unit 1 Job Interview 1

Text A Interview Etiquette 9

Text B Research the Company——An Important Step Before Interview 15

Cultural Tips面试中的禁忌 20

Unit 2 Company Structure 22

Text A Board of Directors,Chairman and CEO 29

Text B Job Descriptions 35

Cultural Tips大型跨国公司组织结构案例 41

Unit 3 On the Phone 43

Text A How to Answer a Phone Call——Telephone Etiquette for the Called Party 49

Text B How to Make a Phone Call——Telephone Etiquette for the Caller 54

Cultural Tips商务电话礼仪 58

Unit 4 At the Meeting 59

Text A How to Organize and Run Effective Meetings 67

Text B Meeting Agenda and Meeting Minutes 72

Cultural Tips商务会议礼仪 79

Unit 5 Business Travel 81

Text A Business Travel 86

Text B Business Dining Etiquette 91

Cultural Tips国外小费文化 97

Unit 6 Receiving Visitors 99

Text A Receiving Visitors 105

Text B Inviting Clients to a Business Lunch 110

Cultural Tips世界各国人的饮食习惯及禁忌 113

Unit 7 Exhibition 115

Text A How to Select a Right Trade Show 122

Text B Exhibit Hall Etiquette 126

Cultural Tips展会计划时间表 129

Unit 8 Negotiation 132

Text A 5 Ways to Negotiate More Effectively 139

Text B Negotiation—Planning for a Successful Outcome 143

Cultural Tips谈判中非言语沟通技巧 147

Unit 9 Customer Service 149

Text A How to Provide Superior Customer Service 154

Text B Dealing with Complaints 158

Cultural Tips现代客户服务理念 162

Unit 10 Keys to Career Success 164

Text A Staff Training 169

Text B Interpersonal Relationships and Politics 175

Cultural Tips你是同事喜欢的搭档吗？ 178