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新编旅游英语
新编旅游英语

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  • 电子书积分:11 积分如何计算积分?
  • 作 者:李秀彦主编
  • 出 版 社:大连:辽宁师范大学出版社
  • 出版年份:2009
  • ISBN:9787811039481
  • 页数:293 页
图书介绍:本书是一本专为旅游管理专业高等职业教育学生编写的专业英语教材,也可供有一定英语基础的旅游业中高级管理人员培训以及旅游英语爱好者使用。
《新编旅游英语》目录

Unit One Arrival 1

Lesson One 1

Dialogue 1 Customs Examination 1

Dialogue 2 At the Customs 2

Reading Baggage and the Customs Inspector 5

Lesson Two 9

Dialogue 1 Meeting Guests at the Airport 9

Dialogue 2 On the Way to the Hotel 10

Reading The Airlines 12

Unit Two Front Office 16

Lesson One 16

Dialogue 1 Reservation 16

Dialogue 2 Fully Booked 17

Reading Advance Reservations and Room Type in a Hotel 19

Lesson Two 23

Dialogue 1 Registering Individual Guest 23

Dialogue 2 Changing the Room at the Reception Desk 24

Reading The Front Desk 26

Lesson Three 30

Dialogue 1 The Bellman and Running Errands for the Guest 30

Dialogue 2 Bell Service 31

Reading The Front Desk Employees 33

Lesson Four 37

Dialogue 1 At the Information Desk 37

Dialogue 2 Inquiring about Scenic Spots and Chinese Dishes 38

Reading Guest Services 41

Lesson Five 44

Dialogue 1 Explaining the Bill at the Cashier Desk 44

Dialogue 2 Foreign Currency Exchange 45

Reading Cashiers 47

Lesson Six 51

Dialogue 1 Misunderstanding at Front Desk 51

Dialogue 2 Complaints: All Is a Mess 52

Reading How to Deal with Hotel Complaints 54

Unit Three Housekeeping 58

Lesson One 58

Dialogue 1 Guiding Guests to Their Rooms 58

Dialogue 2 About the Hotel Services 59

Reading The Housekeeping 62

Lesson Two 66

Dialogue 1 Making up the Room 66

Dialogue 2 Nightly Turn-down Service 67

Reading Chamber Service 70

Lesson Three 73

Dialogue 1 Explaining How to Get Laundry Service 73

Dialogue 2 Suggesting the Express Service 74

Reading Laundry and Valet Service 77

Lesson Four 80

Dialogue 1 About Room Service 80

Dialogue 2 At Tea Time 81

Reading Room Service 83

Lesson Five 87

Dialogue 1 A Morning Call 87

Dialogue 2 Wake-up Call Service 88

Reading Serviced Accommodation 90

Lesson Six 94

Dialogue 1 Lost and Found (1) 94

Dialogue 2 Lost and Found (2) 95

Reading Marketing of Hotel 97

Lesson Seven 100

Dialogue 1 Buying Things on Request 100

Dialogue 2 Providing Something Extra on Request 101

Reading Ways of Categorizing Hotels 102

Lesson Eight 106

Dialogue 1 Complaints about Room Cleaning 106

Dialogue 2 Complaints about Laundry 107

Reading Customer Complaints 109

Unit Four Food and Beverage 112

Lesson One 112

Dialogue 1 A Part-time Job Interview 112

Dialogue 2 An Interview on Waitress 113

Reading Organization of the Food and Beverage Department 115

Lesson Two 119

Dialogue 1 Making a Reservation 119

Dialogue 2 Booking a Table at a Restaurant 120

Reading Catering Manager 122

Lesson Three 127

Dialogue 1 Seating the Guests 127

Dialogue 2 Recommending Food and Drinks 128

Reading Training New Employees 130

Lesson Four 135

Dialogue 1 Ordering in a Restaurant 135

Dialogue 2 Ordering a Dinner 136

Reading Restaurant Service 140

Lesson Five 144

Dialogue 1 Serving the Dishes 144

Dialogue 2 Refreshments 145

Reading Training Programs 148

Lesson Six 153

Dialogue 1 Complaining about Food 153

Dialogue 2 Mis-serving and Complaining 154

Reading Have You Any Complaints? 157

Lesson Seven 161

Dialogue 1 At the Bar 161

Dialogue 2 Chinese Liquors and Wines 162

Reading Beverage Service 165

Lesson Eight 170

Dialogue 1 Taking an à la Carte Order for Chinese-Style Food 170

Dialogue 2 Talking about Chinese Food 171

Reading Chinese Local Cuisine 174

Lesson Nine 179

Dialogue 1 Taking an Order for Western-style Breakfast 179

Dialogue 2 Serving the Western-style Dinner 180

Reading American Cooking 183

Lesson Ten 187

Dialogue 1 Signing the Bill and Paying with Credit Card 187

Dialogue 2 Explaining the Bill and the Credit Limit 188

Reading Traveler's Checks and Credit Cards 191

Unit Five Recreation Service 195

Lesson One 195

Dialogue 1 Introducing Health Club Facilities 195

Dialogue 2 At the Indoor Swimming Pool 196

Reading The Importance of Sports 198

Lesson Two 202

Dialogue 1 In the Sauna House 202

Dialogue 2 At the Bowling Center 203

Reading The Operation of Recreation 205

Unit Six Shopping 209

Lesson One 209

Dialogue 1 Recommending Traditional Chinese Crafts 209

Dialogue 2 Recommending Typical Chinese Toys 211

Reading Chinese Crafts 214

Lesson Two 217

Dialogue 1 Buying Jade Carvings 217

Dialogue 2 Fashion 218

Reading Jade, Ivory and Wood Carving 220

Lesson Three 224

Dialogue 1 Talking about Tea 224

Dialogue 2 Chinese Medicine and Tonics 225

Reading Tea 228

Lesson Four 232

Dialogue 1 Introducing an Embroidered Bamboo Scroll 232

Dialogue 2 Buying Jewelry 233

Reading Chinese Paintings and Pictures 234

Lesson Five 238

Dialogue 1 Chinese Seal Cutting, Calligraphy and Paintings 238

Dialogue 2 The Four Treasures of Study 239

Reading The Four Treasures of Study 242

Lesson Six 246

Dialogue 1 In the Shopping Mall 246

Dialogue 2 Showing a Guest round the Store 247

Reading Antiques 249

Unit Seven Sightseeing 253

Lesson One 253

Dialogue 1 Discussing the Itinerary 253

Dialogue 2 At Jiuzhaigou Valley 254

Reading Jiuzhaigou Valley 256

Lesson Two 260

Dialogue 1 Sightseeing in Lushan 260

Dialogue 2 A Trip in Guilin 261

Reading The West Lake of Hangzhou 263

Lesson Three 266

Dialogue 1 A Trip to Yu Yuan Garden 266

Dialogue 2 A Chat on the Scenic Spot 267

Reading The Summer Palace 269

Lesson Four 272

Dialogue 1 Visiting the Confucius Temple 272

Dialogue 2 Chatting about the Longmen Caves 273

Reading Chinese Murals 276

Unit Eight Departure 279

Lesson One 279

Dialogue 1 On the Way to the Scenic Spot 279

Dialogue 2 Services in the Scenic Spot 280

Reading The Role of a Tour Guide 283

Lesson Two 287

Dialogue 1 Seeing Guests off 287

Dialogue 2 Checking in at the Airport 288

Reading A Farewell Speech 290

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