酒店实用英语PDF电子书下载

Unit 1 Reservation 1

Unit 2 Reception and Check In 11

Unit 3 Mail and Information 20

Unit 4 Telephone Desk 29

Unit 5 Business Center 37

Unit 6 Cashier and Check Out 47

Unit 7 Guest Room 58

Unit 8 Room Cleaning 67

Unit 9 Room Service 76

Unit 10 Linens and Laundry 86

Unit 11 Maintenance and Engineering 95

Unit 12 Miscellaneous Services 103

Unit 13 Complaints and Emergencies 112

Unit 14 Food and Beverage Reservation 122

Unit 15 Reception 131

Unit 16 Setting up Tables and Taking Orders 139

Unit 17 Food Service 148

Unit 18 Beverage Service 157

Unit 19 Paying the Bill 166

Unit 20 Banquet Service 175

Unit 21 Bar and Cafe 183

Unit 22 Health and Recreation—An Introduction 193

Unit 23 The Fitness Center 202

Unit 24 The Recreational Center 213

Unit 25 The Beauty Salon 222

Unit 26 The Shopping Center 231