酒店英语PDF电子书下载

Unit One Room Reservations 1

UnitTwo Check-inService 15

Unit Three Concierge Service 27

Unit Four Operator Service 39

Unit Five Service at the Business Center 51

Unit Six Check-out Service 63

Unit Seven Foodand Beverage Reservation 75

Unit Eight Food and Beverage Service in Western Style 89

Unit Nine Food and Beverage Service in Chinese Style 105

Unit Ten Regular Service in Guest Room 121

Unit Eleven Personalized Housekeeping Service 135

Unit Twelve Laundry Service 149

Unit Thirteen Health and Recreation Service 163

Unit Fourteen Exhibition and Convention Service 177

Unit Fifteen Hotel Shop Service 193