酒店英语PDF电子书下载

1 English for Front Desk Service 前厅服务英语 1

1-1 Room Reservations 预订房间 2

1-2 Checking In 为客人办理入住登记 9

1-3 Door Service 门应服务 16

1-4 Accompanying the Guest 陪送客人 23

1-5 Introducing the Facilities and Services 介绍设施和服务 30

1-6 Handling the Complaints 处理投诉 37

1-7 Answering Guests’ Inquiries 回答宾客咨询 44

1-8 Checking Out 结账离店 51

2 English for Food and Beverage Service 餐厅服务英语 58

2-1 Greeting and Seating Guests 迎宾和引座 59

2-2 Taking Orders Ⅰ 受理西餐点菜 66

2-3 Taking Orders Ⅱ受理中餐点菜 75

2-4 Services During the Meal 席间服务 83

2-5 Beverage Service 酒水服务 90

2-6 Room Service 送餐服务 97

2-7 Paying Bills 结账服务 104

3 English for Housekeeping Service 客房服务英语 112

3-1 Showing the Room 客房迎宾服务 113

3-2 Cleaning the Room 客房清理服务 121

3-3 Laundry Service 洗衣服务 128

3-4 Offering Guest Supplies 提供用品服务 136

3-5 Solving Problems 解决问题 143

Help Folder 151

Sample Dialogues 151

Appendices 161

Appendix1酒店各部门及常见职务的英文名称 161

Appendix2酒店常用专业术语及解释 164

Appendix3单词表 167